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Customer Information System (CIS) Market

Report Code TC 6724
Published in Mar, 2025, By MarketsandMarkets™
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Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030

 

Overview

The Customer Information System (CIS) market was valued at USD 1.79 billion in 2025 and is expected to reach USD 3.26 billion by 2030. This rapid growth, with a CAGR of 12.8% during the forecast period, is fueled by the urgent need for digital transformation in the utilities sector, increasing regulatory complexities, rapid smart grid implementation, and the growing global adoption of renewable and distributed energy resources. Notably, the extensive implementation of smart grids is a key factor driving the growth of CIS. Utilities worldwide are making substantial investments in smart grid infrastructure to improve energy efficiency, reliability, and real-time communication with customers. Smart grids produce large amounts of consumption data, necessitating advanced CIS platforms that can integrate seamlessly with smart meters, offer real-time billing, provide sophisticated analytics, and facilitate personalized customer engagement. Leading vendors have capitalized on this opportunity by integrating AI-driven analytics and cloud capabilities into CIS, enabling utilities to manage complex billing scenarios more efficiently and react more effectively to changing energy needs. This integration significantly reduces revenue leakage, enhances customer satisfaction, and ensures compliance with stringent regulatory requirements, positioning CIS platforms as strategic assets for modern, customer-focused utility management rather than just billing solutions.

The customer information system market comprises software platforms and related services designed to help utility providers manage customer data, streamline meter-to-cash processes, enhance billing accuracy, ensure regulatory compliance, and support personalized customer engagement. Modern CIS platforms integrate advanced analytics, cloud computing, and real-time data capabilities, enabling utilities to optimize operational efficiency, improve decision-making, and deliver superior customer experiences across electricity, water, renewable energy, and gas sectors.

Customer Information System (CIS) Market

Attractive Opportunities in the Customer Information System (CIS) Market

ASIA PACIFIC

The CIS market in Asia Pacific is expanding primarily due to extensive smart grid investments, government-driven grid modernization initiatives (particularly in India, China, and Southeast Asia), and widespread smart meter adoption aimed at minimizing energy losses and improving billing accuracy.

Specialized providers and startups focusing on AI-driven analytics, customer personalization tools, and modular solutions for integration into existing utility infrastructures will gain market traction.

The CIS market will prioritize advanced analytics tools, cloud-native self-service portals, and AI-driven customer engagement platforms. Predictive analytics software capable of forecasting usage patterns and customer behavior will gain prominence.

Cloud computing stands out as the major technology impacting CIS. Cloud-based CIS solutions offer scalability, flexibility, and cost efficiency, enabling utilities to manage large volumes of real-time customer and meter data seamlessly.

AI is fundamentally reshaping CIS solutions by enabling highly accurate billing, predictive consumption analysis, and efficient anomaly detection, significantly reducing operational inaccuracies and associated costs.

Global Customer Information System (CIS) Market Dynamics

Driver: Increasing shift of utilities towards renewable and distributed energy resources (DERs)

Rapid inclination towards renewable and distributed energy resources (DERs) is one of the key factors driving growth in the CIS market. The integration of solar, wind, and decentralized power generation into utility grids is causing numerous challenges for billing and customer management that traditional CIS platforms cannot handle. As the proportion of renewable energy sources expands, utilities encounter dynamic pricing models, net metering, virtual power plants, and real-time energy settlements, necessitating advanced CIS capabilities for precise billing, data reconciliation, and customer transparency. Key players such as Kraken Technologies and Minsait are developing CIS platforms specifically designed to tackle these complexities by offering scalable, cloud-native solutions that integrate seamlessly with distributed energy frameworks. Utilities can utilize these platforms to access up-to-date information on energy production, consumption, and transactions in order to improve billing practices, enhance customer engagement, or comply with new regulatory regulations. In addition, CIS platforms are being integrated with AI-powered analytics to improve energy forecasting, demand response management, and grid stability. As the penetration of renewable energy continues to rise globally, particularly in Europe and Asia Pacific, the demand for advanced CIS platforms capable of managing decentralized energy systems is projected to increase, further propelling market growth.

Restraint: High upfront investments and Integration issues with legacy utility software

The major constraint in the CIS market is the high cost and complexity of implementing and integrating with legacy systems. Utilities, especially those with established but outdated infrastructure, encounter significant difficulties when upgrading or replacing their existing CIS platforms. Moving from traditional on-premise systems to modern, cloud-based CIS solutions necessitates considerable capital investment, comprehensive system re-engineering, and careful data migration, which can be both time-intensive and risky. Interoperability issues are also a concern when new CIS solutions are integrated with existing enterprise resource planning (ERP), smart meter infrastructure, and customer-facing applications. This complexity is particularly challenging for smaller utilities with limited budgets and technical expertise. Furthermore, the demand for extensive customization to comply with regional regulatory requirements and specific utility needs increases costs and prolongs implementation timelines. The integration tools provided by major vendors like SAP and Oracle are not universally accepted, as many utilities, particularly those in developing markets (particularly CI/CAM industries) struggle with the implementation process. Consequently, high costs, technical complexities, and lengthy deployment cycles create a significant barrier to widespread CIS adoption, especially for smaller utility companies and those in heavily regulated markets.

 

Opportunity: Leveraging AI powered, cloud native CIS platforms for scalability and improved RoI

The market for CIS platforms is heavily reliant on cloud-native, AI-driven AI solutions to improve customer engagement and operational efficiency, which presents a lucrative opportunity for vendors. With utilities increasingly turning to cloud computing for scalability, flexibility, and cost-effectiveness, there is a growing demand for integrated services (CIS) solutions that combine the power of the cloud with advanced analytics, machine learning, or real-time data processing. This transformation is motivated by utilities' desire to upgrade customer experience through personalized billing, usage insights, and predictive energy recommendations. Additionally, cloud-based CIS platforms enable utilities to quickly adapt to changing regulatory requirements, manage decentralized energy resources, and optimize revenue management. Companies like Kraken Technologies are seizing this opportunity by providing highly scalable, API-driven solutions that address complex billing scenarios and distributed generation frameworks. Meanwhile, traditional players such as SAP and Oracle are improving their cloud-native offerings by incorporating AI capabilities to forecast consumption patterns, identify anomalies, and streamline operations. CIS vendors have a significant growth opportunity due to the ability to extract useful insights from vast amounts of customer data while maintaining security and compliance. The demand for next-generation, cloud-based CIS platforms is expected to rise significantly as utilities continue to modernize their infrastructure.

Challenge: Ensuring data security and regulatory compliance amid increasing digitalization of utilities infrastructure

The most significant challenge in the CIS market is ensuring data security and regulatory compliance amid growing digitalization and complex data flows. As utilities upgrade their infrastructure with cloud-native CIS platforms and incorporate smart meters, distributed energy resources, and IoT devices, they generate and manage large amounts of sensitive customer data. This massive amount of data makes it a prime target for cybercriminals who want to spy on and disrupt their victims' online behavior, as well as other sensitive information such as personal details like credit card details and insurance numbers. The challenge for CIS vendors is to ensure that the system is protected against potential threats and not hindered by inadequate cybersecurity. In addition, regulatory bodies in North America, Europe, and APAC have enacted data privacy and protection laws, including GDPR and CCPA, which mandate that utilities must meet high levels of compliance. A failure to comply can result in substantial financial penalties, damage to reputation, and undermine customer reliance. While large corporations are investing heavily in cybersecurity and compliance measures, smaller vendors often struggle to keep up with evolving regulations and security risks. This challenge is compounded by the requirement for cross-border data transfer and compatibility with legacy systems, creating ongoing and considerable obstacles in security and compliance management for CIS providers.

Global Customer Information System (CIS) Market Ecosystem Analysis

The customer information system market ecosystem comprises of customer data management platform providers, billing & revenue management software providers, customer analytics platform providers, workflow automation tools providers, meter data management system providers, customer self-service portal providers, CRM integration software providers, and other CIS software providers. This segmented ecosystem works collaboratively to drive the transition toward more efficient workflows and output generation, leveraging technology and data to achieve goals.

Top Companies in Customer Information System (CIS) Market

Note: The above diagram only shows the representation of the Customer Information System (CIS) Market ecosystem; it is not limited to the companies represented above.
Source: Secondary Research and MarketsandMarkets Analysis

 

By offering, billing & revenue management software to register largest market share in 2025

Energy markets are increasingly complex due to the availability of decentralized energy resources, fluctuating pricing structures, and shifting regulatory demands, necessitating the use of sophisticated billing systems. Thus, billing & revenue management software is set to account for major market share in 2025, due to its ability to maintain accurate revenue records, maintain financial stability, and meet customer needs. With utilities adopting smart meters and moving towards distributed energy frameworks, the demand for real-time billing, multi-tariff management, net metering, and subscription-based models has risen sharply. Accurate billing is crucial for maintaining customer trust and reducing revenue leakage, which makes strong revenue management software a priority for utilities. Automation of reconciliation, predictive analytics, and AI error detection have made it essential to optimize cash flow optimization and streamline operations. Regulatory pressures on billing transparency, data protection, and efficient revenue collection tactics contribute to the need for advanced billing solutions. Additionally, as utilities shift towards cloud-based platforms to improve scalability and operational efficiency, revenue management systems are adapting to offer seamless integration across various customer touchpoints.

By end user, water & wastewater management utilities to account for highest growth rate during forecast period

Water & wastewater management utilities are emerging as the fastest-growing end-user segment in the CIS market due to increasing infrastructure modernization, stringent regulatory requirements, and the urgent need for efficient resource management amid growing environmental concerns. While CIS is widely used in the power sector, water utilities have historically relied on old-fashioned processes and software billing systems due to operational inefficiencies and revenue losses. The increased emphasis on water conservation, fueled by climate change and water scarcity, has motivated these utilities to utilize cutting-edge CIS platforms that provide real-time monitoring, precise consumption tracking, and predictive analytics. Furthermore, regulatory bodies are enforcing stricter standards for accurate billing, water quality management, and service transparency, prompting water utilities to upgrade their legacy systems for meeting compliance. Another crucial factor fueling growth is the rising adoption of smart water meters, which produce substantial amounts of consumption data that need advanced CIS systems for effective processing, billing, and customer interaction. Moreover, as municipalities increasingly aim to enhance customer engagement through digital channels and improve revenue assurance, the demand for robust CIS platforms continues to rise.

North America to emerge as largest region by market share in 2025

With its robust utility infrastructure, extensive smart meter implementation, and rigorous regulatory standards that ensure billing accuracy and data protection, North America is the leading region by market share in 2025. The region has heavily invested in smart grid technologies and continues to modernize outdated systems, resulting in utilities adopting advanced CIS solutions for managing complex billing structures that are increasingly dependent on multiple vendors, dynamic pricing, and integration of distributed energy sources. CIS adoption is heavily influenced by regulatory bodies such as the North American Electric Reliability Corporation (NERC) and various state-specific data privacy regulations, which mandate rigorous compliance requirements for data management, customer privacy, and billing transparency. Also, there has been a significant increase in the use of cloud-based CIS platforms, which provide utilities with the flexibility, productivity, and resilience to meet their evolving customer demands and operational requirements. Competitive market structures, especially in deregulated states, further heighten the demand for sophisticated CIS platforms that provide personalized billing options, flexible payment models, and seamless customer interactions. With ongoing investments in enhancing CIS infrastructure to tackle emerging challenges and improve customer engagement, North America is poised to maintain its leading position in the global CIS market in the foreseeable future.

LARGEST REGION BY MARKET SHARE IN 2025
CANADA FASTEST-GROWING MARKET IN REGION
Customer Information System (CIS) Market by region

Recent Developments of Customer Information System (CIS) Market

  • In February 2025, Hansen Technologies launched HansenCIS, an AI-powered virtual agent designed to enhance customer service in the energy, utilities, communications, and media industries. The AI solution, integrated with Hansen’s Customer Information Systems (CIS), leverages conversational and generative AI to streamline tasks like billing, account management, and service transfers while reducing operational costs.
  • In January 2025, Gentrack extended its partnership with PacificLight until 2029, continuing to provide its cloud-based customer information system (CIS) to support PacificLight’s energy retail operations in Singapore. This long-term partnership, established in 2017, focuses on digital transformation and operational efficiency.
  • In January 2025, Solteq acquired S2B Energia Oy from Leppakoski Group Oy and Vatajankoski and fully integrated it into its Utilities business unit. This acquisition strengthens Solteq’s position in the energy and water sector by expanding its digital service offerings, including Salesforce-based customer information systems.
  • In December 2024, Oracle upgraded its Oracle’s Utilities Agent Service with the addition of scorecards in the Customer Dashboard, which provide an enhanced user experience through improved customer analytics data. Additionally, the update includes various UI and process-based improvements, as well as modifications to Oracle-delivered reports.

Key Market Players

List of Top Customer Information System (CIS) Market Companies

The Customer Information System (CIS) Market is dominated by a few major players that have a wide regional presence. The major players in the Customer Information System (CIS) Market are

  • SAP
  • Oracle
  • Minsait
  • Hansen Technologies
  • Kraken Technologies
  • Engineering Group
  • Gentrack
  • Cayenta
  • Ferranti Computer Systems
  • Tally Group
  • Kaluza
  • Avertra
  • Cogsdale

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Scope of the Report

Report Attribute Details
Market size available for years 2020–2030
Base year considered 2023
Forecast period 2025–2030
Forecast units USD (Million)
Segments Covered Offering, Deployment Mode, Application, End User, and Region
Regions covered North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

 

Key Questions Addressed by the Report

How are customer information systems transforming the utilities sector?
Customer Information Systems (CIS) are transforming the utilities sector by enhancing operational efficiency, improving customer engagement, and enabling seamless integration of smart grids and distributed energy resources. AI-driven analytics within CIS systems provide predictive insights for demand forecasting, fraud detection, and outage management, improving service reliability. Additionally, cloud-based CIS solutions enable scalable infrastructure modernization, ensuring regulatory compliance and facilitating smooth transitions to renewable energy models and decentralized energy frameworks.
What is the total CAGR expected to be recorded for the customer information system market during the forecast period?
The customer information system market is expected to record a CAGR of 12.8% during the forecast period.
Which are the key drivers supporting the growth of the customer information system market?
The key factors driving the growth of the customer information system market include regulatory compliance and government mandates, shift to smart grids and advanced metering infrastructure, digital transformation in utilities pushing cloud-native CIS adoption, and rising customer expectations from utility providers.
Which are the top three end users in the customer information system market?
The leading end users in the customer information system market include electricity & power distribution utilities, water & wastewater management utilities, and gas utilities
Who are the key vendors in the customer information system market?
Major vendors offering customer information system & services across the globe include Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Kraken Technologies (UK), Kaluza (UK), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), and SkyBill (Latvia).

 

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Table of Contents

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TITLE
PAGE NO
INTRODUCTION
37
RESEARCH METHODOLOGY
43
EXECUTIVE SUMMARY
56
PREMIUM INSIGHTS
63
MARKET OVERVIEW AND INDUSTRY TRENDS
67
  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    DRIVERS
    - Regulatory compliance and government mandates
    - Shift to smart grids and advanced metering infrastructure
    - Digital transformation in utilities
    - Rising utility customer expectations
    RESTRAINTS
    - High implementation and upgrade costs
    - Limited customization in off-the-shelf CIS
    OPPORTUNITIES
    - Integration with AI and data analytics
    - Demand for personalized tariff structures
    - Utility e-marketplace and value-added services
    CHALLENGES
    - Interoperability between legacy and modern systems
    - Cybersecurity and compliance pressure
  • 5.3 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET
  • 5.4 SUPPLY CHAIN ANALYSIS
  • 5.5 ECOSYSTEM ANALYSIS
    CUSTOMER DATA MANAGEMENT PLATFORM PROVIDERS
    BILLING & REVENUE MANAGEMENT SOFTWARE PROVIDERS
    CUSTOMER ANALYTICS PLATFORM PROVIDERS
    WORKFLOW AUTOMATION TOOLS PROVIDERS
    METER DATA MANAGEMENT SYSTEM PROVIDERS
    CUSTOMER SELF-SERVICE PORTAL PROVIDERS
    CRM INTEGRATION SOFTWARE PROVIDERS
    OTHER CIS SOFTWARE PROVIDERS
  • 5.6 INVESTMENT AND FUNDING SCENARIO
  • 5.7 IMPACT OF GENERATIVE AI ON CUSTOMER INFORMATION SYSTEM MARKET
    SMART BILLING & PAYMENT MANAGEMENT
    PROACTIVE OUTAGE & MAINTENANCE ALERTS
    PERSONALIZED ENERGY CONSUMPTION INSIGHTS
    VIRTUAL CUSTOMER ASSISTANTS
    FRAUD & ANOMALY DETECTION
    DYNAMIC DEMAND RESPONSE PROGRAMS
  • 5.8 CASE STUDY ANALYSIS
    CASE STUDY 1: SHELBY CITY AND NORTHSTAR UTILITIES SOLUTIONS TRANSFORM UTILITY MANAGEMENT WITH DIGITAL INNOVATION
    CASE STUDY 2: EFIGAS TRANSFORMS CUSTOMER SERVICE AND BUSINESS OPERATIONS WITH OPEN INTELLIGENCE'S SMARTFLEX
    CASE STUDY 3: SHELL ENERGY ENHANCES SMART BILLING AND CUSTOMER-CENTRIC SOLUTIONS WITH MAXBILL
    CASE STUDY 4: FIRST BUSINESS WATER TRANSFORMS BILLING EFFICIENCY WITH SKYBILL’S AUTOMATED AND INTEGRATED SOLUTION
    CASE STUDY 5: NDMC AND FLUENTGRID ACHIEVE INDIA’S FIRST 100% SMART METERED MUNICIPALITY FOR EFFICIENT POWER MANAGEMENT
  • 5.9 TECHNOLOGY ANALYSIS
    KEY TECHNOLOGIES
    - Customer relationship management
    - Enterprise resource planning
    - Workforce management
    - Geographic information systems
    - Advanced metering infrastructure
    COMPLEMENTARY TECHNOLOGIES
    - Data analytics & business intelligence
    - Chatbots & virtual assistants
    - Blockchain
    - Cloud computing
    - Demand response management systems
    ADJACENT TECHNOLOGIES
    - IoT
    - Edge computing
    - Asset performance management
    - Smart home & smart city technologies
  • 5.10 REGULATORY LANDSCAPE
    REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    KEY REGULATIONS
    - North America
    - Europe
    - Asia Pacific
    - Middle East & Africa
    - Latin America
  • 5.11 PATENT ANALYSIS
    METHODOLOGY
    PATENTS FILED, BY DOCUMENT TYPE
    INNOVATION AND PATENT APPLICATIONS
  • 5.12 PRICING ANALYSIS
    AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024
    AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024
  • 5.13 KEY CONFERENCES AND EVENTS, 2025–2026
  • 5.14 PORTER’S FIVE FORCES ANALYSIS
    THREAT OF NEW ENTRANTS
    THREAT OF SUBSTITUTES
    BARGAINING POWER OF SUPPLIERS
    BARGAINING POWER OF BUYERS
    INTENSITY OF COMPETITIVE RIVALRY
  • 5.15 KEY STAKEHOLDERS AND BUYING CRITERIA
    KEY STAKEHOLDERS IN BUYING PROCESS
    BUYING CRITERIA
  • 5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS
CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING
114
  • 6.1 INTRODUCTION
    OFFERING: MARKET DRIVERS
  • 6.2 SOFTWARE
    CUSTOMER DATA MANAGEMENT PLATFORMS
    - Transforming utility data management with AI-driven customer data platforms
    BILLING & REVENUE MANAGEMENT SOFTWARE
    - Revolutionizing financial efficiency with automated billing & revenue management software
    CUSTOMER ANALYTICS PLATFORMS
    - Harnessing AI-powered analytics to unlock customer insights and drive business growth
    WORKFLOW AUTOMATION TOOLS
    - Streamlining utility business operations with AI-driven workflow automation
    METER DATA MANAGEMENT SYSTEMS
    - Optimizing utility efficiency with smart meter data management and analytics
    CUSTOMER SELF-SERVICE PORTALS
    - Transforming customer engagement with AI-powered self-service platforms for instant access and support
    CRM INTEGRATION SOFTWARE
    - Enhancing utility customer engagement through seamless CIS-CRM integration
    OTHER SOFTWARE
  • 6.3 SERVICES
    IMPLEMENTATION & INTEGRATION SERVICES
    - Enabling seamless CIS deployment and system interoperability for utilities
    CONSULTING SERVICES
    - Helping utilities navigate compliance, aligning CIS functionalities with industry regulations and security standards
    MAINTENANCE & SUPPORT SERVICES
    - Maximizing CIS reliability and security through proactive maintenance & support
    MANAGED SERVICES
    - Enhancing efficiency and ensuring regulatory compliance to focus on innovation and long-term growth
CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE
137
  • 7.1 INTRODUCTION
    DEPLOYMENT MODE: MARKET DRIVERS
  • 7.2 ON-PREMISES
    ENSURING DATA SECURITY AND COMPLIANCE WITH ON-PREMISES CIS DEPLOYMENT IN UTILITIES
  • 7.3 CLOUD
    PUBLIC CLOUD
    - Enhancing utility operations with scalable and cost-efficient public cloud CIS deployment
    PRIVATE CLOUD
    - Ensuring secure and scalable CIS operations with private cloud deployment in utilities
    HYBRID CLOUD
    - Optimizing utility CIS with flexible, secure, and scalable hybrid cloud deployment
CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION
148
  • 8.1 INTRODUCTION
    APPLICATION: MARKET DRIVERS
  • 8.2 CUSTOMER DATA STORAGE & RETRIEVAL
    ENHANCING UTILITY OPERATIONS WITH SECURE, SCALABLE, AND AI-DRIVEN CUSTOMER DATA MANAGEMENT
  • 8.3 BILLING & PAYMENT AUTOMATION
    OPTIMIZING REVENUE COLLECTION WITH INTELLIGENT AND AUTOMATED BILLING SOLUTIONS
  • 8.4 METERING DATA INTEGRATION
    ENABLING REAL-TIME CONSUMPTION TRACKING, GRID OPTIMIZATION, AND ACCURATE BILLING THROUGH SMART METER INTEGRATION
  • 8.5 SERVICE ORDER MANAGEMENT
    ENHANCING UTILITY EFFICIENCY AND CUSTOMER SATISFACTION WITH AUTOMATED SERVICE ORDER MANAGEMENT
  • 8.6 USAGE ANALYTICS & REPORTING
    TRANSFORMING UTILITIES BY ENABLING DATA-DRIVEN DECISION-MAKING AND IMPROVED CUSTOMER ENGAGEMENT
  • 8.7 DEMAND RESPONSE ANALYTICS
    OPTIMIZING GRID STABILITY AND ENERGY EFFICIENCY WITH AI-DRIVEN DEMAND RESPONSE ANALYTICS
  • 8.8 COMMUNICATION TOOLS
    DELIVERING EFFICIENT AND CUSTOMER-CENTRIC INTERACTIONS WITH CIS-POWERED COMMUNICATION TOOLS
  • 8.9 OTHER APPLICATIONS
CUSTOMER INFORMATION SYSTEM MARKET, BY END USER
160
  • 9.1 INTRODUCTION
    END USER: MARKET DRIVERS
  • 9.2 ELECTRICITY & POWER DISTRIBUTION UTILITIES
    ELECTRICITY DISTRIBUTION UTILITIES
    - Empowering utilities with predictive maintenance to anticipate equipment failures and minimize disruptions
    RETAIL ELECTRICITY PROVIDERS
    - Enabling retail electricity providers to implement personalized energy plans for diverse customer needs
  • 9.3 WATER & WASTEWATER MANAGEMENT UTILITIES
    POTABLE WATER UTILITIES
    - Enabling real-time water consumption tracking to help utilities detect leaks and reduce non-revenue water losses
    WASTEWATER TREATMENT UTILITIES
    - Facilitating automated reporting of wastewater discharge levels, ensuring adherence to pollution control regulations
  • 9.4 GAS UTILITIES
    RISING ADOPTION OF SMART GAS METERS, REAL-TIME CONSUMPTION TRACKING, AND DECARBONIZATION POLICIES TO DRIVE DEMAND FOR CIS
  • 9.5 RENEWABLE ENERGY UTILITIES
    SOLAR ENERGY UTILITIES
    - Enabling solar utilities to balance supply and demand
    WIND ENERGY UTILITIES
    - Enhancing customer satisfaction and supporting large-scale integration of wind power into modern electricity grids
    HYDROELECTRIC ENERGY UTILITIES
    - Need for pumped storage hydro integration, grid balancing capabilities, and enhanced wholesale power transactions flexibility to drive CIS adoption
    BIOMASS ENERGY UTILITIES
    - Increasing complexity of biomass fuel procurement, variable generation costs, and multi-tiered billing structures to drive demand for CIS solutions
    OTHER RENEWABLE ENERGY UTILITIES
    MARKET, BY REGION
CUSTOMER INFORMATION SYSTEM MARKET, BY REGION
183
  • 10.1 INTRODUCTION
  • 10.2 NORTH AMERICA
    NORTH AMERICA: MARKET DRIVERS
    NORTH AMERICA: MACROECONOMIC OUTLOOK
    US
    - Digital transformation, regulatory compliance, and demand for real-time data access to drive market
    CANADA
    - Increasing cloud adoption, AI integration, and regulatory compliance to drive market
  • 10.3 EUROPE
    EUROPE: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
    EUROPE: MACROECONOMIC OUTLOOK
    UK
    - Regulatory shifts, digitalization, and growing need for enhanced customer engagement to drive market
    GERMANY
    - Replacement of legacy systems with cloud-based CIS platforms for improved operational efficiency and customer service to drive market
    FRANCE
    - Regulatory changes and stricter consumer protection laws to compel utilities to invest in more agile CIS platforms
    ITALY
    - Regulatory pressures, digitalization, and increasing focus on decentralized energy management to drive the market
    SPAIN
    - Increasing focus on interoperability, cybersecurity, and AI-driven automation to drive market
    REST OF EUROPE
  • 10.4 ASIA PACIFIC
    ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
    ASIA PACIFIC: MACROECONOMIC OUTLOOK
    CHINA
    - Need to streamline billing processes and manage customer interactions to drive market
    INDIA
    - Technological advancements, strategic government initiatives, and rising digital economy to drive market
    JAPAN
    - Growing need to optimize power distribution and reduce wastage in utilities to drive market
    SOUTH KOREA
    - Need for utilities to comply with environmental standards while enhancing customer trust to drive market
    AUSTRALIA & NEW ZEALAND
    - Technological innovations and government initiatives for enhanced service delivery across sectors to drive market
    PAKISTAN
    - Technological advancements and government initiatives to drive market
    ASEAN
    - Philippines
    - Malaysia
    - Singapore
    - Rest of ASEAN
    REST OF ASIA PACIFIC
  • 10.5 MIDDLE EAST & AFRICA
    MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
    MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK
    UAE
    - Rising demand for advanced customer engagement tools, blockchain-based energy transactions, and AI-powered customer service solutions to drive market
    SAUDI ARABIA
    - Growing focus on customer service efficiency, billing accuracy, and energy consumption analytics to drive market
    SOUTH AFRICA
    - Digital transformation and utility digitalization initiatives to drive market
    REST OF MIDDLE EAST & AFRICA
  • 10.6 LATIN AMERICA
    LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
    LATIN AMERICA: MACROECONOMIC OUTLOOK
    BRAZIL
    - Regulatory changes and infrastructure upgrades to drive market
    MEXICO
    - Growing demand for smart meters and connected assets for enhanced customer data collection and real-time energy usage tracking to drive market
    ARGENTINA
    - Increasing investments in smart grid technologies and government-backed digital initiatives to drive market
    PERU
    - Evolving regulatory frameworks and infrastructure investments to drive demand for advanced CIS solutions
    COLOMBIA
    - Smart grid expansion and digital utility reforms to drive market
    REST OF LATIN AMERICA
COMPETITIVE LANDSCAPE
261
  • 11.1 OVERVIEW
  • 11.2 KEY PLAYERS STRATEGIES/RIGHT TO WIN, 2022–2024
  • 11.3 REVENUE ANALYSIS, 2020–2024
  • 11.4 MARKET SHARE ANALYSIS, 2024
    MARKET SHARE OF KEY PLAYERS OFFERING CUSTOMER INFORMATION SYSTEMS, 2024
    - Market ranking analysis
  • 11.5 PRODUCT COMPARISON
    PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE
    PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS
  • 11.6 COMPANY VALUATION AND FINANCIAL METRICS
  • 11.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024
    STARS
    EMERGING LEADERS
    PERVASIVE PLAYERS
    PARTICIPANTS
    COMPANY FOOTPRINT: KEY PLAYERS, 2024
    - Company footprint
    - Regional footprint
    - Offering footprint
    - Application footprint
    - End user footprint
  • 11.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024
    PROGRESSIVE COMPANIES
    RESPONSIVE COMPANIES
    DYNAMIC COMPANIES
    STARTING BLOCKS
    COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024
    - Detailed list of key startups/SMEs
    - Competitive benchmarking of key startups/SMEs
  • 11.9 COMPETITIVE SCENARIO
    PRODUCT LAUNCHES AND ENHANCEMENTS
    DEALS
COMPANY PROFILES
290
  • 12.1 INTRODUCTION
  • 12.2 KEY PLAYERS
    GENTRACK
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    ORACLE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    SAP
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    HANSEN TECHNOLOGIES
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    I3 VERTICALS
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    MINSAIT
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    CSG INTERNATIONAL
    - Business overview
    - Products/Solutions/Services offered
    SOLTEQ
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    WIPRO
    - Business overview
    - Products/Solutions/Services offered
    IBM
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    ASSECO UTILITY MANAGEMENT SOLUTIONS
    EG
    INHEMETER
    ENGINEERING GROUP
    ITINERIS
    FLUENTGRID
    MERIDIAN COOPERATIVE
    KRAKEN TECHNOLOGIES
    SMART ENERGY WATER
  • 12.3 STARTUPS/SMES
    OPEN INTELLIGENCE
    CAYENTA
    ADVANCED UTILITY SYSTEMS
    FERRANTI COMPUTER SYSTEMS
    NORTHSTAR UTILITIES SOLUTIONS
    VERTEXONE
    TALLY GROUP
    AVERTRA
    COGSDALE
    INHANCE UTILITIES SOLUTIONS
    EFLUID
    MILSOFT UTILITY SOLUTIONS
    BYNRY
    STARNIK
    SPRYPOINT
    CONTINENTAL UTILITY SOLUTIONS, INC.
    MAXBILL
    SKYBILL
    KALUZA
ADJACENT AND RELATED MARKETS
354
  • 13.1 INTRODUCTION
  • 13.2 CUSTOMER DATA PLATFORM MARKET – GLOBAL FORECAST TO 2028
    MARKET DEFINITION
    MARKET OVERVIEW
    - Customer data platform market, by offering
    - Customer data platform market, by data channel
    - Customer data platform market, by type
    - Customer data platform market, by application
    - Customer data platform market, by vertical
    - Customer data platform market, by region
  • 13.3 SMART GRID ANALYTICS MARKET – GLOBAL FORECAST TO 2029
    MARKET DEFINITION
    MARKET OVERVIEW
    - Smart grid analytics market, by offering
    - Smart grid analytics market, by organization size
    - Smart grid analytics market, by application
    - Smart grid analytics market, by analytics type
    - Smart grid analytics market, by region
APPENDIX
370
  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
  • 14.3 CUSTOMIZATION OPTIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS
LIST OF TABLES
 
  • TABLE 1 USD EXCHANGE RATE, 2020–2024
  • TABLE 2 PRIMARY INTERVIEWS
  • TABLE 3 FACTOR ANALYSIS
  • TABLE 4 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE, 2020–2024 (USD MILLION, Y-O-Y %)
  • TABLE 5 MARKET SIZE AND GROWTH RATE, 2025–2030 (USD MILLION, Y-O-Y %)
  • TABLE 6 ROLE OF COMPANIES IN ECOSYSTEM
  • TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 12 PATENTS FILED, 2015–2024
  • TABLE 13 LIST OF FEW PATENTS IN MARKET, 2023–2025
  • TABLE 14 AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024
  • TABLE 15 AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024
  • TABLE 16 CUSTOMER INFORMATION SYSTEM MARKET: LIST OF KEY CONFERENCES AND EVENTS, 2025–2026
  • TABLE 17 IMPACT OF PORTER’S FIVE FORCES ON MARKET
  • TABLE 18 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS
  • TABLE 19 KEY BUYING CRITERIA FOR TOP THREE END USERS
  • TABLE 20 MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 21 MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 22 MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 23 MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 24 SOFTWARE: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 25 SOFTWARE: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 26 CUSTOMER DATA MANAGEMENT PLATFORMS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 27 CUSTOMER DATA MANAGEMENT PLATFORMS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 28 BILLING & REVENUE MANAGEMENT SOFTWARE: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 29 BILLING & REVENUE MANAGEMENT SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 30 CUSTOMER ANALYTICS PLATFORMS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 31 CUSTOMER ANALYTICS PLATFORMS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 32 WORKFLOW AUTOMATION TOOLS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 33 WORKFLOW AUTOMATION TOOLS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 34 METER DATA MANAGEMENT SYSTEMS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 35 METER DATA MANAGEMENT SYSTEMS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 36 CUSTOMER SELF-SERVICE PORTALS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 37 CUSTOMER SELF-SERVICE PORTALS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 38 CRM INTEGRATION SOFTWARE: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 39 CRM INTEGRATION SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 40 OTHER SOFTWARE: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 41 OTHER SOFTWARE: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 42 MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 43 MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 44 SERVICES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 45 SERVICES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 46 IMPLEMENTATION & INTEGRATION SERVICES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 47 IMPLEMENTATION & INTEGRATION SERVICES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 48 CONSULTING SERVICES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 49 CONSULTING SERVICES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 50 MAINTENANCE & SUPPORT SERVICES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 51 MAINTENANCE & SUPPORT SERVICES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 52 MANAGED SERVICES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 53 MANAGED SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 54 MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 55 MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 56 ON-PREMISES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 57 ON-PREMISES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 58 CLOUD: MARKET, BY TYPE, 2020–2024 (USD MILLION)
  • TABLE 59 CLOUD: MARKET, BY TYPE, 2025–2030 (USD MILLION)
  • TABLE 60 CLOUD: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 61 CLOUD: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 62 PUBLIC CLOUD: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 63 PUBLIC CLOUD: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 64 PRIVATE CLOUD: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 65 PRIVATE CLOUD: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 66 HYBRID CLOUD: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 67 HYBRID CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 68 MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 69 MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 70 CUSTOMER DATA STORAGE & RETRIEVAL: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 71 CUSTOMER DATA STORAGE & RETRIEVAL: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 72 BILLING & PAYMENT AUTOMATION: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 73 BILLING & PAYMENT AUTOMATION: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 74 METERING DATA INTEGRATION: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 75 METERING DATA INTEGRATION: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 76 SERVICE ORDER MANAGEMENT: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 77 SERVICE ORDER MANAGEMENT: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 78 USAGE ANALYTICS & REPORTING: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 79 USAGE ANALYTICS & REPORTING: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 80 DEMAND RESPONSE ANALYTICS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 81 DEMAND RESPONSE ANALYTICS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 82 COMMUNICATION TOOLS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 83 COMMUNICATION TOOLS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 84 OTHER APPLICATIONS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 85 OTHER APPLICATIONS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 86 CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 87 MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 88 ELECTRICITY & POWER DISTRIBUTION UTILITIES: MARKET, BY TYPE, 2020–2024 (USD MILLION)
  • TABLE 89 ELECTRICITY & POWER DISTRIBUTION UTILITIES: MARKET, BY TYPE, 2025–2030 (USD MILLION)
  • TABLE 90 ELECTRICITY & POWER DISTRIBUTION UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 91 ELECTRICITY & POWER DISTRIBUTION UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 92 ELECTRICITY DISTRIBUTION UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 93 ELECTRICITY DISTRIBUTION UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 94 RETAIL ELECTRICITY PROVIDERS: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 95 RETAIL ELECTRICITY PROVIDERS: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 96 WATER & WASTEWATER MANAGEMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE, 2020–2024 (USD MILLION)
  • TABLE 97 WATER & WASTEWATER MANAGEMENT UTILITIES: MARKET, BY TYPE, 2025–2030 (USD MILLION)
  • TABLE 98 WATER & WASTEWATER MANAGEMENT UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 99 WATER & WASTEWATER MANAGEMENT UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 100 POTABLE WATER UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 101 POTABLE WATER UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 102 WASTEWATER TREATMENT UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 103 WASTEWATER TREATMENT UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 104 GAS UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 105 GAS UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 106 RENEWABLE ENERGY UTILITIES: MARKET, BY TYPE, 2020–2024 (USD MILLION)
  • TABLE 107 RENEWABLE ENERGY UTILITIES: MARKET, BY TYPE, 2025–2030 (USD MILLION)
  • TABLE 108 RENEWABLE ENERGY UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 109 RENEWABLE ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 110 SOLAR ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 111 SOLAR ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 112 WIND ENERGY UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 113 WIND ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 114 HYDROELECTRIC ENERGY UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 115 HYDROELECTRIC ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 116 BIOMASS ENERGY UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 117 BIOMASS ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 118 OTHER RENEWABLE ENERGY UTILITIES: MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 119 OTHER RENEWABLE ENERGY UTILITIES: MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 120 MARKET, BY REGION, 2020–2024 (USD MILLION)
  • TABLE 121 MARKET, BY REGION, 2025–2030 (USD MILLION)
  • TABLE 122 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 123 NORTH AMERICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 124 NORTH AMERICA: MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 125 NORTH AMERICA: MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 126 NORTH AMERICA: MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 127 NORTH AMERICA: MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 128 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 129 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 130 NORTH AMERICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 131 NORTH AMERICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 132 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 133 NORTH AMERICA: MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 134 NORTH AMERICA: MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 135 NORTH AMERICA: MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 136 NORTH AMERICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION)
  • TABLE 137 NORTH AMERICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION)
  • TABLE 138 NORTH AMERICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION)
  • TABLE 139 NORTH AMERICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION)
  • TABLE 140 NORTH AMERICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION)
  • TABLE 141 NORTH AMERICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION)
  • TABLE 142 NORTH AMERICA: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 143 NORTH AMERICA: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 144 US: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 145 US: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 146 CANADA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 147 CANADA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 148 EUROPE: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 149 EUROPE: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 150 EUROPE: MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 151 EUROPE: MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 152 EUROPE: MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 153 EUROPE: MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 154 EUROPE: MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 155 EUROPE: MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 156 EUROPE: MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 157 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 158 EUROPE: MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 159 EUROPE: MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 160 EUROPE: MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 161 EUROPE: MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 162 EUROPE: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION)
  • TABLE 163 EUROPE: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION)
  • TABLE 164 EUROPE: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION)
  • TABLE 165 EUROPE: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION)
  • TABLE 166 EUROPE: MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION)
  • TABLE 167 EUROPE: MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION)
  • TABLE 168 EUROPE: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 169 EUROPE: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 170 UK: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 171 UK: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 172 GERMANY: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 173 GERMANY: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 174 FRANCE: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 175 FRANCE: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 176 ITALY: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 177 ITALY: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 178 SPAIN: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 179 SPAIN: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 180 REST OF EUROPE: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 181 REST OF EUROPE: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 182 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 183 ASIA PACIFIC: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 184 ASIA PACIFIC: MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 185 ASIA PACIFIC: MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 186 ASIA PACIFIC: MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 187 ASIA PACIFIC: MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 188 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 189 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 190 ASIA PACIFIC: MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 191 ASIA PACIFIC: MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 192 ASIA PACIFIC: MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 193 ASIA PACIFIC: MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 194 ASIA PACIFIC: MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 195 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 196 ASIA PACIFIC: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION)
  • TABLE 197 ASIA PACIFIC: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION)
  • TABLE 198 ASIA PACIFIC: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION)
  • TABLE 199 ASIA PACIFIC: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION)
  • TABLE 200 ASIA PACIFIC: MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION)
  • TABLE 201 ASIA PACIFIC: MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION)
  • TABLE 202 ASIA PACIFIC: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 203 ASIA PACIFIC: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 204 CHINA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 205 CHINA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 206 INDIA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 207 INDIA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 208 JAPAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 209 JAPAN: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 210 SOUTH KOREA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 211 SOUTH KOREA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 212 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 213 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 214 PAKISTAN: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 215 PAKISTAN: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 216 ASEAN: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 217 ASEAN: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 218 ASEAN: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 219 ASEAN: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 220 PHILIPPINES: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 221 PHILIPPINES: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 222 MALAYSIA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 223 MALAYSIA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 224 SINGAPORE: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 225 SINGAPORE: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 226 REST OF ASEAN: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 227 REST OF ASEAN: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 228 REST OF ASIA PACIFIC: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 229 REST OF ASIA PACIFIC: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 230 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 231 MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 232 MIDDLE EAST & AFRICA: MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 233 MIDDLE EAST & AFRICA: MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 234 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 235 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 236 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 237 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 238 MIDDLE EAST & AFRICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 239 MIDDLE EAST & AFRICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 240 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 241 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 242 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 243 MIDDLE EAST & AFRICA: MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 244 MIDDLE EAST & AFRICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION)
  • TABLE 245 MIDDLE EAST & AFRICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION)
  • TABLE 246 MIDDLE EAST & AFRICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION)
  • TABLE 247 MIDDLE EAST & AFRICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION)
  • TABLE 248 MIDDLE EAST & AFRICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION)
  • TABLE 249 MIDDLE EAST & AFRICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION)
  • TABLE 250 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 251 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 252 UAE: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 253 UAE: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 254 SAUDI ARABIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 255 SAUDI ARABIA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 256 SOUTH AFRICA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 257 SOUTH AFRICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 258 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 259 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 260 LATIN AMERICA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 261 LATIN AMERICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 262 LATIN AMERICA: MARKET, BY SOFTWARE, 2020–2024 (USD MILLION)
  • TABLE 263 LATIN AMERICA: MARKET, BY SOFTWARE, 2025–2030 (USD MILLION)
  • TABLE 264 LATIN AMERICA: MARKET, BY SERVICE, 2020–2024 (USD MILLION)
  • TABLE 265 LATIN AMERICA: MARKET, BY SERVICE, 2025–2030 (USD MILLION)
  • TABLE 266 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 267 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 268 LATIN AMERICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION)
  • TABLE 269 LATIN AMERICA: MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION)
  • TABLE 270 LATIN AMERICA: MARKET, BY APPLICATION, 2020–2024 (USD MILLION)
  • TABLE 271 LATIN AMERICA: MARKET, BY APPLICATION, 2025–2030 (USD MILLION)
  • TABLE 272 LATIN AMERICA: MARKET, BY END USER, 2020–2024 (USD MILLION)
  • TABLE 273 LATIN AMERICA: MARKET, BY END USER, 2025–2030 (USD MILLION)
  • TABLE 274 LATIN AMERICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION)
  • TABLE 275 LATIN AMERICA: MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION)
  • TABLE 276 LATIN AMERICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION)
  • TABLE 277 LATIN AMERICA: MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION)
  • TABLE 278 LATIN AMERICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION)
  • TABLE 279 LATIN AMERICA: MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION)
  • TABLE 280 LATIN AMERICA: MARKET, BY COUNTRY, 2020–2024 (USD MILLION)
  • TABLE 281 LATIN AMERICA: MARKET, BY COUNTRY, 2025–2030 (USD MILLION)
  • TABLE 282 BRAZIL: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 283 BRAZIL: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 284 MEXICO: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 285 MEXICO: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 286 ARGENTINA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 287 ARGENTINA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 288 PERU: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 289 PERU: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 290 COLOMBIA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 291 COLOMBIA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 292 REST OF LATIN AMERICA: MARKET, BY OFFERING, 2020–2024 (USD MILLION)
  • TABLE 293 REST OF LATIN AMERICA: MARKET, BY OFFERING, 2025–2030 (USD MILLION)
  • TABLE 294 CUSTOMER INFORMATION SYSTEM MARKET: OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS, 2022–2024
  • TABLE 295 MARKET: DEGREE OF COMPETITION
  • TABLE 296 MARKET: REGIONAL FOOTPRINT (19 COMPANIES)
  • TABLE 297 MARKET: OFFERING FOOTPRINT (19 COMPANIES)
  • TABLE 298 MARKET: APPLICATION FOOTPRINT (19 COMPANIES)
  • TABLE 299 MARKET: END USER FOOTPRINT (19 COMPANIES)
  • TABLE 300 MARKET: KEY STARTUPS/SMES
  • TABLE 301 MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
  • TABLE 302 MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2022–MARCH 2025
  • TABLE 303 MARKET: DEALS, JANUARY 2022–MARCH 2025
  • TABLE 304 GENTRACK: COMPANY OVERVIEW
  • TABLE 305 GENTRACK: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 306 GENTRACK: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 307 GENTRACK: DEALS
  • TABLE 308 ORACLE: COMPANY OVERVIEW
  • TABLE 309 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 310 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 311 ORACLE: DEALS
  • TABLE 312 SAP: COMPANY OVERVIEW
  • TABLE 313 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 314 SAP: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 315 SAP: DEALS
  • TABLE 316 HANSEN TECHNOLOGIES: COMPANY OVERVIEW
  • TABLE 317 HANSEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 318 HANSEN TECHNOLOGIES: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 319 HANSEN TECHNOLOGIES: DEALS
  • TABLE 320 I3 VERTICALS: COMPANY OVERVIEW
  • TABLE 321 I3 VERTICALS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 322 I3 VERTICALS: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 323 MINSAIT: COMPANY OVERVIEW
  • TABLE 324 MINSAIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 325 MINSAIT: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 326 MINSAIT: DEALS
  • TABLE 327 CSG INTERNATIONAL: COMPANY OVERVIEW
  • TABLE 328 CSG INTERNATIONAL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 329 SOLTEQ: COMPANY OVERVIEW
  • TABLE 330 SOLTEQ: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 331 SOLTEQ: DEALS
  • TABLE 332 WIPRO: COMPANY OVERVIEW
  • TABLE 333 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 334 IBM: COMPANY OVERVIEW
  • TABLE 335 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 336 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 337 CUSTOMER DATA PLATFORM MARKET, BY OFFERING, 2018–2023 (USD MILLION)
  • TABLE 338 CUSTOMER DATA PLATFORM MARKET, BY OFFERING, 2024–2028 (USD MILLION)
  • TABLE 339 CUSTOMER DATA PLATFORM MARKET, BY DATA CHANNEL, 2018–2023 (USD MILLION)
  • TABLE 340 CUSTOMER DATA PLATFORM MARKET, BY DATA CHANNEL, 2024–2028 (USD MILLION)
  • TABLE 341 CUSTOMER DATA PLATFORM MARKET, BY TYPE, 2018–2023 (USD MILLION)
  • TABLE 342 CUSTOMER DATA PLATFORM MARKET, BY TYPE, 2024–2028 (USD MILLION)
  • TABLE 343 CUSTOMER DATA PLATFORM MARKET, BY APPLICATION, 2018–2023 (USD MILLION)
  • TABLE 344 CUSTOMER DATA PLATFORM MARKET, BY APPLICATION, 2024–2028 (USD MILLION)
  • TABLE 345 CUSTOMER DATA PLATFORM MARKET, BY VERTICAL, 2018–2023 (USD MILLION)
  • TABLE 346 CUSTOMER DATA PLATFORM MARKET, BY VERTICAL, 2024–2028 (USD MILLION)
  • TABLE 347 CUSTOMER DATA PLATFORM MARKET, BY REGION, 2018–2023 (USD MILLION)
  • TABLE 348 CUSTOMER DATA PLATFORM MARKET, BY REGION, 2024–2028 (USD MILLION)
  • TABLE 349 SMART GRID ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 350 SMART GRID ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 351 SMART GRID ANALYTICS MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)
  • TABLE 352 SMART GRID ANALYTICS MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)
  • TABLE 353 SMART GRID ANALYTICS MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 354 SMART GRID ANALYTICS MARKET, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 355 SMART GRID ANALYTICS MARKET, BY ANALYTICS TYPE, 2019–2023 (USD MILLION)
  • TABLE 356 SMART GRID ANALYTICS MARKET, BY ANALYTICS TYPE, 2024–2029 (USD MILLION)
  • TABLE 357 SMART GRID ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 358 SMART GRID ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
LIST OF FIGURES
 
  • FIGURE 1 CUSTOMER INFORMATION SYSTEM MARKET: RESEARCH DESIGN
  • FIGURE 2 DATA TRIANGULATION
  • FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1, BOTTOM-UP (SUPPLY-SIDE): REVENUE FROM OFFERINGS OF MARKET
  • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE & SERVICES OF MARKET
  • FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE & SERVICES OF MARKET
  • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP(DEMAND-SIDE): SHARE OF MARKET THROUGH OVERALL IT SPENDING OF UTILITIES
  • FIGURE 8 SOFTWARE SEGMENT TO DOMINATE MARKET IN 2025
  • FIGURE 9 BILLING & REVENUE MANAGEMENT SOFTWARE SEGMENT TO HOLD LARGEST MARKET SHARE IN 2025
  • FIGURE 10 MAINTENANCE & SUPPORT SERVICES SEGMENT TO LEAD MARKET IN 2025
  • FIGURE 11 CLOUD SEGMENT TO ACCOUNT FOR MAJORITY MARKET SHARE IN 2025
  • FIGURE 12 PUBLIC CLOUD SEGMENT TO LEAD MARKET IN 2025
  • FIGURE 13 BILLING & PAYMENT AUTOMATION SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2025
  • FIGURE 14 WASTE & WASTEWATER MANAGEMENT UTILITIES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 15 ASIA PACIFIC TO REGISTER FASTEST GROWTH RATE DURING FORECAST PERIOD
  • FIGURE 16 SMART GRIDS, AI-POWERED ANALYTICS, AND CLOUD PLATFORMS BOOST CIS ADOPTION, DRIVING OPERATIONAL EFFICIENCY AND SEAMLESS INTEGRATION
  • FIGURE 17 DEMAND RESPONSE ANALYTICS SEGMENT TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD
  • FIGURE 18 BILLING & REVENUE MANAGEMENT SOFTWARE AND ELECTRICITY & POWER DISTRIBUTION UTILITIES SEGMENTS TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2025
  • FIGURE 19 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2025
  • FIGURE 20 CUSTOMER INFORMATION SYSTEM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 21 EVOLUTION OF MARKET
  • FIGURE 22 MARKET: SUPPLY CHAIN ANALYSIS
  • FIGURE 23 MARKET: ECOSYSTEM ANALYSIS
  • FIGURE 24 MARKET: INVESTMENT AND FUNDING SCENARIO
  • FIGURE 25 MARKET POTENTIAL OF GENERATIVE AI IN VARIOUS CUSTOMER INFORMATION SYSTEM USE CASES
  • FIGURE 26 PATENTS APPLIED AND GRANTED, 2015–2025
  • FIGURE 27 REGIONAL ANALYSIS OF PATENTS GRANTED, 2015–2024
  • FIGURE 28 MARKET: PORTER’S FIVE FORCES ANALYSIS
  • FIGURE 29 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS
  • FIGURE 30 KEY BUYING CRITERIA FOR TOP THREE END USERS
  • FIGURE 31 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS
  • FIGURE 32 SERVICES SEGMENT TO REGISTER HIGHER CAGR THAN SOFTWARE SEGMENT DURING FORECAST PERIOD
  • FIGURE 33 CUSTOMER ANALYTICS PLATFORMS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 34 MANAGED SERVICES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 35 CLOUD SEGMENT TO REGISTER HIGHER CAGR THAN ON-PREMISES SEGMENT DURING FORECAST PERIOD
  • FIGURE 36 HYBRID CLOUD SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 37 DEMAND RESPONSE ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 38 WATER & WASTEWATER MANAGEMENT UTILITIES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 39 ELECTRICITY DISTRIBUTION UTILITIES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE THAN RETAIL ELECTRICITY PROVIDERS SEGMENT FROM 2025 TO 2030
  • FIGURE 40 WASTEWATER TREATMENT UTILITIES SEGMENT TO REGISTER HIGHER CAGR THAN POTABLE WATER UTILITIES SEGMENT BETWEEN 2025 AND 2030
  • FIGURE 41 SOLAR ENERGY UTILITIES SEGMENT TO LEAD MARKET FROM 2025 TO 2030
  • FIGURE 42 NORTH AMERICA TO BE LARGEST REGIONAL MARKET DURING FORECAST PERIOD
  • FIGURE 43 SOUTH KOREA TO WITNESS FASTEST GROWTH DURING FORECAST PERIOD
  • FIGURE 44 NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 45 ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 46 CUSTOMER INFORMATION SYSTEM MARKET: REVENUE ANALYSIS OF TOP FIVE PUBLIC PLAYERS, 2022–2024
  • FIGURE 47 SHARE OF LEADING COMPANIES IN MARKET, 2024
  • FIGURE 48 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE
  • FIGURE 49 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS
  • FIGURE 50 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
  • FIGURE 51 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
  • FIGURE 52 MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2024
  • FIGURE 53 MARKET: COMPANY FOOTPRINT (19 COMPANIES)
  • FIGURE 54 CUSTOMER INFORMATION SYSTEM MARKET: COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024
  • FIGURE 55 GENTRACK: COMPANY SNAPSHOT
  • FIGURE 56 ORACLE: COMPANY SNAPSHOT
  • FIGURE 57 SAP: COMPANY SNAPSHOT
  • FIGURE 58 HANSEN TECHNOLOGIES: COMPANY SNAPSHOT
  • FIGURE 59 I3 VERTICALS: COMPANY SNAPSHOT
  • FIGURE 60 CSG INTERNATIONAL: COMPANY SNAPSHOT
  • FIGURE 61 SOLTEQ: COMPANY SNAPSHOT
  • FIGURE 62 WIPRO: COMPANY SNAPSHOT
  • FIGURE 63 IBM: COMPANY SNAPSHOT

 

The research methodology for the global customer information system market report involved the use of extensive secondary sources and directories, as well as various reputed open-source databases, to identify and collect information useful for this technical and market-oriented study. In-depth interviews were conducted with various primary respondents, including CIS software providers, CIS service providers, public utility commissions, technology providers, utilities providers, and government agencies; high-level executives of multiple companies offering customer information system & services; and industry consultants to obtain and verify critical qualitative and quantitative information and assess the market prospects and industry trends.

Secondary Research

In the secondary research process, various secondary sources were referred to for identifying and collecting information for the study. The secondary sources included annual reports; press releases and investor presentations of companies; white papers, certified publications such as Journal of Energy Engineering, Journal of Energy Markets, International Journal of Electrical Power & Energy Systems, Journal of Cleaner Production; and articles from recognized associations and government publishing sources including but not limited to American Public Power Association (APPA), Utilities Technology Council (UTC), Electric Power Research Institute (EPRI), International Association for Energy Economics, and Smart Electric Power Alliance (SEPA).

The secondary research was used to obtain key information about the industry’s value chain, the market’s monetary chain, the overall pool of key players, market classification and segmentation according to industry trends to the bottom-most level, regional markets, and key developments from the market and technology-oriented perspectives.

Primary Research

In the primary research process, a diverse range of stakeholders from both the supply and demand sides of the customer information system ecosystem were interviewed to gather qualitative and quantitative insights specific to this market. From the supply side, key industry experts, such as chief executive officers (CEOs), vice presidents (VPs), marketing directors, technology & innovation directors, as well as technical leads from vendors offering customer information system software & services were consulted. Additionally, system integrators, service providers, and IT service firms that implement and support customer information system were included in the study. On the demand side, input from IT decision-makers, infrastructure managers, and business heads of prominent utility providers was collected to understand the user perspectives and adoption challenges within targeted industries.

The primary research ensured that all crucial parameters affecting the customer information system market—from technological advancements and evolving use cases (customer data storage & retrieval, billing & payment automation, metering data integration, service order management, etc.) to regulatory and compliance needs (GDPR, CCPA, NIS2 Act, BDSG etc.) were considered. Each factor was thoroughly analyzed, verified through primary research, and evaluated to obtain precise quantitative and qualitative data for this market.

Once the initial phase of market engineering was completed, including detailed calculations for market statistics, segment-specific growth forecasts, and data triangulation, an additional round of primary research was undertaken. This step was crucial for refining and validating critical data points, such as CIS offerings (customer information system software & services), industry adoption trends, the competitive landscape, and key market dynamics like demand drivers (regulatory compliance & government mandates, shift to smart grids & advanced metering, digital transformation in utilities, rising utility customer expectations), challenges (interoperability between legacy & modern systems, cybersecurity & compliance pressure), and opportunities (integration with AI & data analytics, demand for personalized tariff structures, utility E-marketplaces & value-added services).

In the complete market engineering process, the top-down and bottom-up approaches and several data triangulation methods were extensively used to perform the market estimation and market forecast for the overall market segments and subsegments listed in this report. Extensive qualitative and quantitative analysis was performed on the complete market engineering process to record the critical information/insights throughout the report.

Customer Information System (CIS) Market Size, and Share

Note: Three tiers of companies are defined based on their total revenue as of 2024; tier 1 = revenue more than USD 500 million, tier 2 = revenue between USD 100 million and 500 million, tier 3 = revenue less than USD 100 million
Source: MarketsandMarkets Analysis

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

To estimate and forecast the customer information system market and its dependent submarkets, both top-down and bottom-up approaches were employed. This multi-layered analysis was further reinforced through data triangulation, incorporating both primary and secondary research inputs. The market figures were also validated against the existing MarketsandMarkets repository for accuracy. The following research methodology has been used to estimate the market size:

Customer Information System (CIS) Market : Top-Down and Bottom-Up Approach

Customer Information System (CIS) Market Top Down and Bottom Up Approach

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation and market breakup procedures were employed, wherever applicable. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Market Definition

Customer information system comprises of specialized software solutions designed for utilities to manage customer-centric functions, including billing, meter data management, service orders, customer communications, payment processing, and outage handling. Unlike general CRM systems, utility-specific CIS integrate closely with advanced metering infrastructure (AMI), distribution management systems (DMS), and workforce management systems, enabling utilities to streamline complex billing cycles, optimize revenue management, and provide personalized customer interactions. Utility-focused CIS becomes integral in modernizing customer relationship management, enhancing operational efficiency, and fulfilling regulatory compliance demands, which are increasingly prevalent in the utility industry.

Stakeholders

  • Vendors offering CIS software
  • CIS implementation teams
  • CIS-as-a-Service Companies
  • Technology providers
  • Business analysts
  • Distributors and Value-added Resellers (VARs)
  • Public Utility Commissions
  • Independent Software Vendors (ISV)
  • Market research and consulting firms
  • Support & maintenance service providers
  • Billing & Revenue Management Providers
  • Government agencies and regulatory bodies
  • CIS Consultants & Integration Partners
  • Academia & research institutions
  • Investors & venture capital firms

Report Objectives

  • To define, describe, and forecast the customer information system market, by offering, deployment mode, application, and end user
  • To provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the customer information system market
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America
  • To profile the key players and comprehensively analyze their market ranking and core competencies
  • To analyze competitive developments, such as partnerships, product launches, and mergers and acquisitions, in the customer information system market
  • To analyze competitive developments, such as partnerships, product launches, and mergers and acquisitions, in the customer information system market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix provides a detailed comparison of the product portfolio of each company

Geographic Analysis as per Feasibility

  • Further breakup of the North American market for Customer information system
  • Further breakup of the European market for Customer information system
  • Further breakup of the Asia Pacific market for Customer information system
  • Further breakup of the Middle Eastern & African market for Customer information system
  • Further breakup of the Latin American market for Customer information system

Company Information

  • Detailed analysis and profiling of additional market players (up to five)

Previous Versions of this Report

Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030

Report Code TC 6724
Published in Nov, 2018, By MarketsandMarkets™
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Growth opportunities and latent adjacency in Customer Information System (CIS) Market

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