Communication Platform as a Service Market

The global CPaaS market size is estimated to be valued at USD 12.5 billion in 2022 and is projected to reach USD 45.3 billion by 2027 during the forecast period, growing at a CAGR of 29.4%. The demand for improved customer service and client engagement is one of the key factors driving the market growth.

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Major Communication Platform as a Service Companies Include

• Twilio (US)
• Sinch (Sweden)
• Avaya (US)
• Vonage (US)
• Bandwidth (US)
• RingCentral (US)
• TeleSign (US)
• Infobip (UK)
• com (Netherlands)
• and 8x8 (US)

Twilio (US): Twilio is a leading provider of programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. The company offers a customer engagement platform used by hundreds of thousands of businesses and more than ten million developers worldwide to build unique, personalized experiences for their customers. Twilio's programmable messaging allows businesses to send and receive messages with cloud-scale messaging APIs for SMS, MMS, and WhatsApp. In July 2021, Twilio acquired Zipwhip, a US-based provider of toll-free messaging. The acquisition strengthened Twilio’s messaging business by offering another affordable, trusted channel option.

Sinch (Sweden): Sinch is a global leader in cloud communication and mobile customer engagement. The company offers solutions for businesses, communication service providers, and operators. Its leading cloud communication platform enables businesses to quickly reach customers worldwide through mobile messaging, voice, and video. Their Conversation API supports many channels to reach customers on their preferred channel. Its multiple channel line-up includes SMS, RCS, and social messaging channels, such as WhatsApp, Facebook Messenger, Viber, Apple Messenger for Business, WeChat, Telegram, and Line. In December 2021, Sinch acquired Inteliquent, a network-based voice and messaging service provider to communication service providers. The acquisition strengthens Sinch’s position as the largest provider of voice services to both enterprises and telecom carriers in the US.

Avaya (US): Avaya is a global leader in providing cloud-based communications and collaboration solutions. They offer a variety of products and services for businesses of all sizes, including Unified Communications, Contact Centers, and Networking.

Vonage (US): Vonage is a cloud communications company that offers a variety of communication APIs, unified communication platforms, and contact center solutions. They help businesses modernize their communication infrastructure and connect with customers through multiple channels.

Bandwidth (US): Bandwidth is a communications infrastructure provider that offers a variety of cloud-based communications solutions, including voice, messaging, and emergency services. They help businesses connect with their customers in a reliable and scalable way. https://www.bandwidth.com/

RingCentral (US): RingCentral is a cloud communications and collaboration provider offering a unified communications platform (UCaaS) that combines voice, video, fax, and collaboration features. They focus on providing businesses with a single platform for all their communication needs.

TeleSign (US): TeleSign is a communication security company that provides customer verification, phone number reputation, and anti-fraud solutions. They help businesses protect themselves from fraud and ensure they are communicating with real customers.

Infobip (UK): Infobip is a cloud communications platform that enables businesses to connect with their customers through multiple channels, including SMS, MMS, email, voice, and social media. They provide a comprehensive suite of communication APIs and tools to help businesses improve customer engagement.

CM.com (Netherlands): CM.com is a cloud-based communication platform that offers a variety of omnichannel marketing and customer engagement solutions. They help businesses connect with their customers through various channels, including mobile messaging, social media, and email.

8x8 (US): 8x8 is a cloud communications and collaboration provider offering a unified communications platform (UCaaS) that integrates voice, video, chat, contact center, and collaboration features. They focus on providing businesses with a cloud-based solution to replace traditional on-premises PBX systems.

Related Reports:

Communication Platform as a Service Market by Component (Solutions (Message, Voice, Video) and Services (Professional and Managed)), Organization Size (SMEs and Large Enterprises), Vertical and Region - Global Forecast to 2027

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