End User Computing Market

[123 Pages Report] The end user computing market size is expected to grow USD 5.51 billion in 2017 to USD 11.17 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period. With the proliferation of mobile devices and BYOD trend, enterprises are looking for technologies and methods to tap digital opportunities for their business purpose and growth. Moreover, With the advent of new technologies, such as virtualization, cloud computing, and software-defined architectures, organizations are changing the way how their IT teams and business processes function through end user computing solutions and services; this drastic change is fueled by the increasing focus of organizations on digital technologies. The base year for the study is 2017, and the forecast period is 2018–2023.

Market Dynamics

Drivers

• Increasing BYOD trend in organizations
• Need to increase the productivity of employees
• Savings on IT spending to reduce the economic pressure faced by organizations

Restraints

• Government and compliance issues
• Issues related to transformation and integration of processes by organizations

Opportunities

• Organizations’ increasing focus toward digitalization

Challenges

• Difficulties in auditing and improper utilization of resources by employees

Increasing BYOD trend in organizations will increase the popularity and demand of the global end user computing market

Rapid advancements in mobile computing have led to the growing popularity of the BYOD trend in corporate environments. Enterprise mobility has changed the way how traditional business processes operate. It enables the employees to access business applications and services on enterprise-owned or personal devices, anywhere and anytime, with the highest level of security and improved user experience (UX). Hence, it is necessary to ensure the confidentiality and integrity of the organizational data by safeguarding it from potential risks. With the increasing trend of BYOD, organizations need to streamline device management and operations by improving the overall UX. Moreover, this trend has given rise to end user computing solutions, wherein employees of the organizations can widely utilize and develop these solutions without robust IT general controls.

The following are the major objectives of the study.

• To define, describe, and forecast the end user computing market by solution, service, industry vertical, and region
• To provide detailed information about the major factors influencing the growth of the end user computing market (drivers, restraints, opportunities, and challenges)
• To analyze micromarkets with respect to individual growth trends, prospects, and contributions to the total market
• To analyze opportunities in the market for stakeholders by identifying the high-growth segments of the end user computing market
• To forecast the market size of the market segments with respect to 5 major regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
• To profile the key players of the end user computing market and comprehensively analyze their market size and core competencies in the market
• To track and analyze competitive developments, such as new product launches; mergers and acquisitions; and partnerships, agreements, and collaborations, in the global end user computing market

The research methodology used to estimate and forecast the end user computing market began with the collection and analysis of the data on key vendors’ revenues through secondary sources, such as company websites, press releases, annual reports, TechTarget reports, Cloud Security Alliance reports, SC magazine, and SANS Institute studies. Vendor offerings were taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the total market size of the global end user computing market from revenues of the key players. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with the key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process, and to arrive at the exact statistics for all the segments and subsegments. The breakdown of the profiles of the primary participants is depicted in the figure below:

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The end user computing market comprises key vendors, such as IGEL (Europe), Genpact (US), Tech Mahindra (India), Mindtree (India), Nucleus Software (India), Patriot Technologies (US), NetApp (US), Connection (US), HCL Infosystems (India), Synapse360 (UK), Hitachi Systems Micro Clinic (India), IDS (US), CSS Corp (India), SITA (Switzerland), Infosys (India), Data Integrity (Canada), Fujitsu (Japan), Focus Technology Solutions (US), SMP-Corp (US), Emerio (Singapore), Fortem Information Technology (UK), Serole Technologies (Australia), The Ergonomic Group (US), Coreio (Canada), and Emtec (US). These vendors provide end user computing solutions and services to end users for catering to their unique business requirements, productivity, compliances, and security needs.

Major Market Developments

• In March 2018, IGEL launched the virtual community feature in its end user computing offering to provide the enhanced user experience to its customers
• In October 2017, NetApp launched new solutions, Elio, and a virtual support assistant, NetApp Active IQ which would enhance digital transformation with the help of predictive analytics, proactive support, and cognitive computing.
• In August 2016, Fujitsu acquired a leading US-based network service provider, TrueNet Communications to extend Fujitsu Network Communications' range of offerings and also to enhance the company's ability to deliver complete, end-to-end solutions

Key Target Audience for End User Computing Market

• End User Computing service vendors
• End User Computing solution providers
• Content Information Service Providers (CISPs)
• Internet Service Providers (ISPs)
• Mobility solution providers
• Mobility service providers
• Cloud solution providers
• Service professionals
• Investors and venture capitalists
• Mobile application consumers
• Enterprises/Small and Medium-sized Enterprises (SMEs)
• Device manufacturers
• System integrators
• Bring Your Own Device (BYOD) service users
• Wireless network operators
• Application and software developers
• Government/non-profit associations
• Business organizations

Scope of the End User Computing Market Research Report

The research report segments the end user computing market into the following subsegments:

By solution:

• Virtual Desktop Infrastructure
• Unified communication
• Device management
• Software asset management
• Others (workplace transformation services, application delivery, user experience, and profile management)

By service:

• Consulting
• Support and maintenance
• Training and education
• System integration
• Managed services

By industry vertical:

• IT and telecom
• Banking, Financial Services, and Insurance (BFSI)
• Education
• Healthcare
• Government
• Retail
• Media and entertainment
• Manufacturing
• Others (automotive, travel and hospitality, and energy and utilities)

By region:

• North America
• Europe
• Asia Pacific (APAC)
• Middle East and Africa (MEA)
• Latin America

Critical questions which the report answers

• What are new market segments to focus over the next 2–5 years for prioritizing the efforts and investments?
• Which are the key players in the market and how intense is the competition?

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

• Product matrix that gives the detailed comparison of product portfolio of each company

Geographic Analysis

• Further breakdown of geographies into respective countries

Company Information

• Detailed analysis and profiling of additional market players

MarketsandMarkets forecasts the global End User Computing (EUC) market size to grow from USD 6.11 billion in 2018 to USD 11.17 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period. The increasing demand for mobility solutions by organizations and the shift of organizations toward desktop virtualization infrastructures to increase the productivity and efficiency of employees by streamlining all these technologies through EUC solutions are expected to drive the adoption of EUC solutions and services. With the adoption of EUC solutions, organizations can effectively maintain, monitor, streamline, and manage all end user devices and computing platforms, along with virtual infrastructures, of the organizations.

EUC solutions include Virtual Desktop Infrastructure (VDI), device management, unified communication, software asset management, and others (workplace transformation services, application delivery, user experience, and profile management). The VDI segment is expected to play a key role in the EUC market and projected to grow at the highest CAGR during the forecast period. Moreover, this segment is expected to hold the largest market size during the forecast period due to the increasing adoption of desktop virtualization solutions and the need of organizations to increase the productivity and efficiency of the employees by streamlining these technologies.

The Banking, Financial Services, and Insurance (BFSI) industry vertical is the fastest-growing industry vertical in the EUC market, as there is high adoption of desktop virtualization solutions by BFSI organizations to support the transfer of their infrastructures to the cloud. However, the healthcare industry vertical is expected to grow at a decent rate due to the overall cost reduction, low turnaround time, and remote application access. The managed services segment is expected to grow at the highest CAGR, owing to the growing demand for maintaining and updating the EUC solutions periodically.

North America is expected to hold the largest market size during the forecast period. Due to the proliferation of mobile devices and Bring Your Own Device (BYOD) trend, enterprises are looking for technologies and methods that can tap digital opportunities; EUC solutions are proving to be a viable option to achieve this purpose in the APAC and North American regions. In Latin America, there is an increasing demand for virtualization solutions, as the enterprises are slowly moving away from legacy desktop infrastructures. This, in turn, is expected to boost the growth of the market in this region. However, the lack of proper government regulations, varied compliance issues across several geographical regions, and issues related to transformation and integration of processes by organizations would hinder the growth of the market.

The demand for Virtual Desktop Infrastructure, Unified Communication, and Device Management will drive the growth of the overall End User Computing market.

Virtual Desktop Infrastructure

VDI is a desktop virtualization approach that hosts desktop operating systems, system applications, and data on a centralized server in a data center. VDI separates end-users’ systems from physical infrastructures and provides virtual access to systems, applications, and data using the client-server computing model. All-sized enterprises are adopting VDI solutions to centralize their end-user data and applications, and to meet the increasing need for fast and reliable computing solutions. This centralization helps organizations reduce data security threats and reduce the high maintenance and hardware costs. VDI solutions also offer significant security benefits, such as mitigating data leakage or thieving risks. The increasing adoption of the BYOD policy across enterprises, which prefers centralized management of desktop, is one of the major factors in driving the high adoption of VDI solutions.

Unified Communication

Unified communication is a flexible and effective collaboration and communication tool that can be delivered on-premises and over-the-cloud, and facilitates the sharing of important information within an organization. It offers unified voice, video, and internet-based integrated solutions that can be deployed to readily connect people within an organization. Unified communication combines multiple IT or IT capabilities, which improve the communication among individuals, groups, and an organization’s operations. The unified communication platform is a single-user interface that helps access all unified communication capabilities, including desktop, web, and mobile phone with features that include softphone capabilities, instant messaging, and presence management.

Device Management

The device management solution assists organizations in managing, tracking, and sustaining all the devices in an ecosystem. The device management process includes configuration, provisioning, monitoring, and enrollment of all devices using a single console. It also ensures that the device complies with data security-related government regulations and policies. Moreover, vendors offer a range of add-on features, such as automatic device recognition, camera restriction, execute remote functions, location tracking, self-enrollment, and multi-user management. The device management solution manages all the devices, including Choose Your Own Device (CYOD); Corporate-Owned, Personally Enabled (COPE); Corporate‐Owned, Single‐Use (COSE); remote devices; and BYOD

Critical questions which the report answers

• What are new market segments to focus over the next 2–5 years for prioritizing the efforts and investments?
• Which are the key players in the market and how intense is the competition?

The high penetration of mobile devices in workplaces, propelled by digital transformation, and the need to streamline these devices and technologies are expected to spur the growth of the EUC solutions. Moreover, organizations shifting from legacy desktop infrastructures to virtualization, due to the benefits virtualization offers such as high reliability, low cost of maintenance, and high efficiency, are expected to add to the demand for EUC solutions. However, lack of proper government regulations and issues related to the transformation and integration of processes by organizations may restrain the adoption of EUC solutions and services. There are several established players, such as IGEL (Europe), Genpact (US), Tech Mahindra (India), Mindtree (India), Nucleus Software (India), Patriot Technologies (US), NetApp (US), Connection (US), HCL Infosystems (India), Synapse360 (UK), Hitachi Systems Micro Clinic (India), IDS (US), CSS Corp (India), SITA (Switzerland), Infosys (India), Data Integrity (Canada), Fujitsu (Japan), Focus Technology Solutions (US), SMP-Corp (US), Emerio (Singapore), Fortem Information Technology (UK), Serole Technologies (Australia), The Ergonomic Group (US), Coreio (Canada), and Emtec (US).

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