Workplace Transformation Market

[145 Pages Report] The workplace transformation market extrapolated to grow from $8.02 Billion in 2016 to $18.06 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 17.6% from 2016 to 2021. The digital workplace services consist of all the technologies, which are useful for workforce to complete their work in their respective workplaces. These services encompass all the workplace services ranging from core enterprise application to instant messaging, collaboration, enterprise mobility, virtualization, and workplace automation tools.

The objectives of the report are to define, describe, and forecast the Workplace Transformation market on the basis of type of services, organization size, vertical, and region, to provide detailed information regarding the key factors influencing market growth (drivers, restraints, opportunities, and challenges), to track and analyze the market scenario on the basis of technological developments, product launches, and mergers & acquisitions, and to forecast the market size of market segments with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America. The base year considered for the study is 2015 and the forecast period has been determined from 2016 to 2021.

This research study involves extensive usage of secondary sources, directories, and databases (such as Hoovers, Bloomberg Businessweek, Factiva, and OneSource) to identify and collect information useful for this technical, market-oriented, and commercial aspects of the market. The below points explain the research methodology:

• Analysis of Workplace Transformation market begins with capturing data on key vendor revenues through secondary research sources such as ITU, World Bank, global workplace associations, next generation mobile networks, and GSM Association.
• Market coverage includes Workplace Transformation vendors such as Accenture, NTT Data Corporation, Atos, HPE, and Cisco Systems, Inc. few of them changing their offerings to meet new customer expectations.
• Insights through in-depth interviews with the top management and thought leaders of the organization are taken into account.
• The vendor offerings are also taken into consideration to determine the market segmentation.
• The bottom-up procedure was employed to arrive at the overall market size of the global Workplace Transformation market from the revenue of the key players in the market.
• Overall market size values are finalized by triangulation with the supply side data, which include the product developments, supply chain, and value chain of Workplace Transformation across the globe.

After arriving at the overall market size, the total market has been split into several segments and subsegments. The figure below shows the break-down of the primaries on the basis of company, designation, and region, conducted during the research study.

The figure below shows the break-down of the primaries on the basis of company, designation, and region, conducted during the research study.

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The major vendors in the Workplace Transformation market are Accenture PLC (Ireland), NTT Data Corporation (Japan), Cisco Systems, Inc. (U.S.), Atos (France), Hewlett Packard Enterprise Development LP (HPE) (U.S.), Capgemini (France), Cognizant Technology Solutions Corporation (U.S.), HCL Technologies Ltd. (India), Citrix Systems (U.S.), Computer Sciences Corporation (CSC) (U.S.), Wipro Ltd. (India), Unisys Corporation (U.S.), IBM Corporation (U.S.), Tata Consultancy Services (India), Infosys (India), and Intel Corporation (U.S.), who provide workplace transformation services and solution to organizations to cater to their requirements and communications needs.

Key Target Audience

• Digital Workplace Service Providers
• Mobility Service Providers
• Cloud Solution Providers
• Service Professionals
• Investors and Venture Capitalists
• Mobile Application Consumers
• Small and Medium Enterprises (SMEs)
• Device Manufacturers
• System Integrators
• Bring Your Own Device (BYOD) Service Users
• Wireless Network Operators
• Application and Software Developers
• Government/Non-profit Associations
• Service Integrators

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Scope of the Report

The Workplace Transformation market report is broadly segmented into the following type of services, organization size, vertical, and region.

By Type Of Service

• Enterprise Mobility and Telecom Services
• Unified Communication and Collaboration Services
• Workplace Upgrade and Migration Services
• Asset Management Services
• Service Desk
• Desktop Virtualization
• Field Services
• Application Management Services
• Workplace Automation Services
• Others (Data center Transformation Services and Network Management Services)

Workplace Transformation Market By Organization Size

• SMEs
• Large Enterprises

By Vertical

• Banking, Financial Services, and Insurance (BFSI)
• Government
• Healthcare and life sciences
• Manufacturing and Automotive
• Retail
• Transportation and Logistics
• Media and Entertainment
• Telecom and IT
• Others (Education, Energy, and Utilities)

Workplace Transformation Market By Region

• North America
• Europe
• Asia-Pacific (APAC)
• Middle East and Africa (MEA)
• Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations based on company-specific needs. The following customization options are available for the report:

Geographic Analysis

• Further breakdown of the APAC market into countries contributing 75% to the regional market size
• Further breakdown of the North American market into countries contributing 75% to the regional market size
• Further breakdown of the Latin American market into countries contributing 75% to the regional market size
• Further breakdown of the MEA market into countries contributing 75% to the regional market size
• Further breakdown of the European market into countries contributing 75% to the regional market size

Company Information

• Detailed analysis and profiling of additional market players (Up to 5).

Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations is driving the growth of the digital workplace transformation services market to USD 18.06 billion by 2021”

The digital workplace services consist of all the technologies, which are useful for workforce to complete their work in their respective workplaces. These services encompass all the workplace services ranging from core enterprise application to instant messaging, collaboration, enterprise mobility, virtualization, and workplace automation tools. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the workplace transformation services market.

The digital workplace trend has compounded the concerns related to infrastructure management, remote device management, security, privacy, and data integrity, as many enterprises must now deal with multitude IT infrastructure services deployed for workplaces. The desktop virtualization and enterprise mobility market has emerged in recent years, as enterprises are seeking solutions that can manage all aspects of mobile security, ranging from device and software, to data protection. Making use of smart devices in organizations is advantageous for the enterprises, but it can be demanding for the IT staff to find an efficient and cost-effective solution for managing the organization’s communication requirements. Moreover, the growing number of workforce using personal devices for business purposes with the support of IT management gives rise to considerable amount of risks to the organizational information.

Rise in the adoption of technological changes in cloud and mobility market space by organizations is the major opportunities in the Workplace Transformation Market”

The advancement in mobile technologies, increase in Return on Investment (ROI), and changing workforce demographics are the driving forces of the digital workplace transformation services market. By enabling a connected and smart enterprise, the organizations ensure open environment in which shared knowledge and data is always accessible at one instance, helping to increase business agility and velocity. Workforce satisfaction being the core of organizational strategies employers across industry verticals are adopting comprehensive workplace transformation services that enable mobility, virtualization, and collaboration, consequently increasing employee satisfaction and productivity. Trends such as BYOD, which support workforce transformation, are gaining traction in the mature markets of Workplace Transformation Market such as North America and Europe and are being adopted in the growing economies.

Enterprises are increasingly shifting towards cloud services such as Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Backend as a Service (BaaS) to support their business needs. When mobility is being widely used as a part of procuring cloud services, the complexity of managing a business is elevated dramatically, as any employee with a smartphone can procure any type of cloud service. Using cloud services, organizations are able to provide instant access to business-critical data and enterprise applications on a variety of devices, such as smartphones, tablets, and laptops, while maintaining security constraints.

Market Dynamics

MarketsandMarkets forecasts the Workplace Transformation market size to grow from USD 8.02 Billion in 2016 to USD 18.06 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 17.6% from 2016 to 2021. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the market.

The scope of this report covers the Workplace Transformation market by type of service, organization size, vertical, and region. The enterprise mobility and telecom service holds the largest market share in the market during the forecast period. The rapid proliferation of smartphones, tablets, and other smart devices in organizations is driving the mobility services. Some of the new market trends such as Bring Your Own Identity (BYOD), Carry Your Own Identity (CYOI), and mobile-first approach are also encouraging the organization to adopt enterprise mobility services. Enterprise mobility & telecom services help workforce to work securely while they are roaming, which increases their productivity, engagement, and collaboration across organization.

Among organization size, the small & medium enterprises (SMEs) segment is expected to grow at the highest rate in the Workplace Transformation market during the forecast period. SMEs are deploying digital workplace services very quickly due to their small organizational infrastructure. The small and mid-sized enterprises face many infrastructure & IT related challenges, along with small staff and limited financial budget. Digital workplace services bring many advantages to SMEs such as increases workforce productivity & business efficiency, mobilize desk-based operations, speed-up time to market, cost efficient, and enhanced customer experience.

Among verticals, the Banking, Financial Services, and Insurance (BFSI) vertical will continue to dominate the Workplace Transformation market over the forecast period due to the extensive adoption of enterprise mobility services, enhanced by the growth of digitalization, owing to various government regulations and external factors such as digitalization of economy in the developing countries across the globe.

APAC is expected to grow at the highest growth rate in the Workplace Transformation market during the forecast period. Most of the companies in APAC are encouraging extensive adoption of BYOD and cloud-based technology with large-scale acceptance of digital workplace services by the enterprises. There are several factors driving the growth in APAC such as rapid economic development, globalization and foreign direct investment, increasing penetration of smartphone, and internet adoption in workforce.

However, issues related to transformation & integration of processes by organizations and lack of training & education among workforce, would be the restraining factors for the market.

The major vendors in the Workplace Transformation market are Accenture PLC (Ireland), NTT Data Corporation (Japan), Cisco Systems, Inc. (U.S.), Atos SE (France), Hewlett Packard Enterprise Development (HPE) (U.S.), Capgemini (France), Cognizant Technology Solutions Corporation (U.S.), HCL Technologies Ltd. (India), Citrix Systems (U.S.), Computer Sciences Corporation (CSC) (U.S.), Wipro Ltd. (India), Unisys Corporation (U.S.), IBM Corporation (U.S.), Tata Consultancy Services (India), Infosys (India), and Intel Corporation (U.S.). These players adopted various strategies such as new product launches, partnerships, agreements, collaborations, mergers & acquisitions, and business expansions to cater to the needs of their customers.

Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the digital workplace transformation services market.

Profound growth in the adoption of workplace transformation services by the SMEs

Enterprise Mobility and Telecom Services

The rapid proliferation of smartphones, tablets, and other smart devices in organizations is driving the mobility services. Some of the new market trends such as Bring Your Own Identity (BYOD), Carry Your Own Identity (CYOI), and mobile-first approach are also encouraging the organization to adopt enterprise mobility services.

Mobility services help employees to work securely, while they are roaming. They increase productivity, engagement, and collaboration across organizations. Enterprise mobility workplace service is a broad term for mobility that comprises mobile device management, digital identity, mobility management services, mobile virtualization, and mobility orchestration platform, all of which drive productivity, improve services, and enhance user experience

Unified Communication and Collaboration Services

Unified Communication and Collaboration (UCC) services commonly refer to integration of communication and collaboration solutions. UCC combines the communication services that people commonly use into a single platform. These services comprise Internet Protocol (IP)-PBX, Voice over IP, business mail, instant & unified messaging, voice, real-time conferencing, and many more. UCC services help enterprises to provide agility & flexibility, improve efficiency, allow greater mobility, and simplify connectivity for businesses.

Workplace Upgradation and Migration Services

Workplace upgradation and migration services can help organizations transform their IT environment, increase speed to market, lower cost of ownership, and improve workforce efficiency. These services address all the prerequisites for the upgradation of legacy system to newer versions.

Asset Management Service

Asset management is the backbone of enterprise IT systems that manage the complete hardware and software lifecycle. In the convergence of business, IT, and cloud, maintaining a resourceful IT environment has been critical for system admins. It is important for organizations to implement asset management services prudently to achieve IT operational efficiency, long-term asset management, auditing, compliance, and financial accountability.

Service Desk

The diverse range of technologies and platform across enterprises have demanded the presence of an accessible, resourceful IT environment that can bear all calamities. The rapid change in technology, introduction of cloud and mobility in organizations, and skilled workforce have also created the need for a single point of connection, which can handle all IT related issues.

Desktop Virtualization

Desktop virtualization is commonly known as Virtual Desktop Infrastructure (VDI), which allows mobile users or desktop users to deploy another application on the same device.  VDI environment can help organizations to create more mobile workforce and agile the business processes.

Field Service

Field services refer to managing companies’ infrastructure deployed outside the company premises. These services include support for data center, network management, and end user computing devices that help to improve productivity, reduce cost, speed up the time to market, agile business processes, and enhance customer experience.

Workplace Automation Service

Automated workplace services include on-demand deployment, connection & transfer, maintenance & modernization services, real-time monitoring of workstation equipment, and big data analytics. Workplace automation services help organizations to better understand organizational data and user requirement to address business issues and enhance workforce environment.

Application Management Services

All organizations depend on robust business applications to run business operations. In addition to this, these business applications should be more flexible, so that they can respond to unexpected business changes. Application management services can help organizations address issues related to IT infrastructure, application performance, and cost associated with it.

Key questions

• To get a comprehensive overview of the global workplace transformation services market
• To gain wide-ranging information about the top players in this market sphere, their product portfolios, and key strategies adopted by them
• To gain insights of the major countries/regions in which the digital workplace transformation services market is flourishing in various industries
• What are the potential opportunities in the adjacent markets, such as unified communications, enterprise mobility management, and asset management?
• What should be your go-to-market strategy to expand the reach into emerging countries across APAC, MEA, and Latin America?

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