Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) Global Advancements, Forecasts & Analysis (2013 2018)
[248 Pages Report] MarketsandMarkets expects the social Customer Relationship Management market to grow from $1.91 billion in 2013 to $9.08 billion in 2018, at a CAGR of 36.5% from 2013 to 2018.
Customer Relationship Management has become a vital part for various functions across global enterprises. Advancements in Social CRM have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance. Social CRM helps companies to establish customer engagements and increase their brand presence among customers. Social CRM focuses on capturing the customers need and creating value for them in a transparent business environment.
Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis. Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, Customer Relationship Management market is not limited only for increasing sales and improving marketing activities, but to bring in more customer engagement with the enterprises.
Some of the major vendors are SAP, Oracle, Salesforce.com, Amdocs and IBM. Companies such as Lithium and Jive Inc. are moving towards Social Customer Relationship Management market and many others have ventured into it as well. MarketsandMarkets believes that the need for increasing enterprise customer relationship management market needs, along with social media boom is playing a pivotal role in shaping the future of emerging social CRM software. Social CRM solutions are bringing enterprises closer to their customers by utilizing the prevailing social platforms.
This research report categorizes the customer relationship management market & Social Customer Relationship Management market for forecasting the revenues and analyzing the trends in each of the following sub-markets:
Applications:
- Marketing
- Sales
- Customer support & service
- Others
Deployment Type:
- On Demand (SaaS and PaaS)
- On Premise
- Hybrid
Solutions:
- Social Monitoring
- Social Mapping
- Social Middleware
- Social Management
- Social Measurement
Users:
- Small & Medium Businesses (SMB)
- Enterprises
Verticals:
- Academia & Government
- Automotive, Transportation and Logistics
- BFSI
- Consumer Goods and Retail
- Energy, Power and Utilities
- Healthcare
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Social Customer Relationship Management (CRM) Market - Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) Global Forecasts to 2019
Customer Relationship Management (CRM) solutions are gaining pace in the current enterprise ecosystem. With the boom of social media, enterprises are adopting social integration with CRM software as well, thus making way for social CRM as a new channel now days. Social CRM solutions combine traditional CRM solutions with social media for improving the customer engagement for enterprises. The solution provides a social platform for evolving businesses CRM needs, while also offering flexibility, in terms of reach, deployment, and administration. Social CRM incorporates the customer decisions into the planning mix and the feedback loop so as to engage customers with the enterprises.
Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, Customer Relationship Management is not limited only for increasing sales and improving marketing activities, but to bring in better customer engagement with the enterprises.
MarketsandMarkets expects that, investments in social CRM will increase across geographies and verticals, with the need of more business specific solutions for enterprises. These solutions will put together customer data from all sources with the enterprises. It is expected that, these solutions will move beyond marketing and sales functions into customer facing departments, improving brand value through better communications and seamless connectivity across all departments.
MarketsandMarkets expects the social Customer Relationship Management market to grow from $1.91 billion in 2013 to $9.08 billion in 2018, at a CAGR of 36.5% from 2013 to 2018.
Source: MarketsandMarkets Analysis
MarketsandMarkets expects the Customer Relationship Management market to grow from $17.19 billion in 2013 to $24.22 billion in 2018, at a CAGR of 7.1% from 2013 to 2018.
Source: MarketsandMarkets Analysis
Table Of Contents
1 Introduction (Page No. - 22)
1.1 Research Overview
1.1.1 Purpose And Scope
1.1.2 Report Description
1.1.3 Key Take-Aways
1.2 Research Methodology
1.2.1 Secondary And Primary Research
1.2.2 Data Triangulation And Forecasting
1.2.3 Forecast Assumptions
1.3 Market Overview
1.3.1 Markets Covered
1.3.2 Segment Definitions
1.3.3 Industry Trends
1.3.3.1 Social Media Integration Across CRM Software
1.3.3.2 Emerging SMBS
1.3.3.3 Hosted CRM Software Gaining Increased Adoption
2 Executive Summary (Page No. - 31)
2.1 Abstract
2.2 Overall Market Size CRM
2.3 Overall Market Size Social CRM
3 Customer Relationship Management Market Ecosystem And Dynamics (Page No. - 34)
3.1 Market Ecosystem
3.1.1 Mapping Trends
3.1.2 Market Players And Roles
3.2 Market Dynamics
3.2.1 Drivers
3.2.1.1 Focus On Customer Engagement
3.2.1.2 Emerging SMES
3.2.1.3 Simplicity Of CRM Products And Services
3.2.2 Restraints And Challenges
3.2.2.1 Security And Privacy
3.2.2.2 Enterprise Readiness
3.2.3 Opportunities
3.2.3.1 Solutions For Business Specific Problems
3.2.3.2 Bring Your Own Device (BYOD) Ecosystem
3.2.4 Time Impact Analysis Of Dynamics
4 Customer Relationship Management Market Size And Forecast By Application (Page No. - 42)
4.1 Overview And Introduction
4.2 Customer Service And Support
4.2.1 Overview
4.2.2 Market Size And Forecast By Region
4.2.3 Market Size And Forecast By Vertical
4.2.4 Market Size And Forecast By Deployment
4.3 Marketing
4.3.1 Overview
4.3.2 Market Size And Forecast By Region
4.3.3 Market Size And Forecast By Vertical
4.3.4 Market Size And Forecast By Deployment
4.4 Sales
4.4.1 Overview
4.4.2 Market Size And Forecast By Region
4.4.3 Market Size And Forecast By Vertical
4.4.4 Market Size And Forecast By Deployment
4.5 Other Applications (Innovations, Collaboration, Customer Experience)
4.5.1 Overview
4.5.2 Market Size And Forecast By Region
4.5.3 Market Size And Forecast By Vertical
4.5.4 Market Size And Forecast By Deployment
5 Customer Relationship Management Market Size And Forecast By Deployment Types (Page No. - 77)
5.1 Overview And Introduction
5.2 Hosted
5.2.1 Overview
5.2.2 Market Size And Forecast By Region CRM
5.2.3 Market Size And Forecast By Vertical CRM
5.2.4 Market Size And Forecast By Region Social CRM
5.2.5 Market Size And Forecast By Vertical Social CRM
5.3 On-Premise
5.3.1 Overview
5.3.2 Market Size And Forecast By Region Customer Relationship Management
5.3.3 Market Size And Forecast By Vertical CRM
5.3.4 Market Size And Forecast By Region Social CRM
5.3.5 Market Size And Forecast By Vertical Social CRM
5.4 Hybrid
5.4.1 Overview
5.4.2 Market Size And Forecast By Region Customer Relationship Management
5.4.3 Market Size And Forecast By Vertical CRM
5.4.4 Market Size And Forecast By Region Social CRM
5.4.5 Market Size And Forecast By Vertical Social CRM
6 Social Customer Relationship Management Market Size And Forecast By Solutions (Page No. - 112)
6.1 Overview And Introduction
6.2 Social Monitoring And Social Listening
6.2.1 Overview
6.2.2 Market Size And Forecast By Region
6.3 Social Mapping
6.3.1 Overview
6.3.2 Market Size And Forecast By Region
6.4 Social Middleware
6.4.1 Overview
6.4.2 Market Size And Forecast By Region
6.5 Social Management
6.5.1 Overview
6.5.2 Market Size And Forecast By Region
6.6 Social Measurement
6.6.1 Overview
6.6.2 Market Size And Forecast By Region
7 Customer Relationship Management Market Size And Forecast By End-Users (Page No. - 129)
7.1 Market Analysis By Verticals
7.1.1 Overview And Introduction
7.1.2 Academia And Government
7.1.2.1 Overview
7.1.2.2 Market Size And Forecast By Deployment
7.1.3 Automotive, Transportation And Logistics
7.1.3.1 Overview
7.1.3.2 Market Size And Forecast By Deployment
7.1.4 Banking , Financial Services And Insurance (BFSI)
7.1.4.1 Overview
7.1.4.2 Market Size And Forecast By Deployment
7.1.5 Consumer Goods And Retail
7.1.5.1 Overview
7.1.5.2 Market Size And Forecast By Deployment
7.1.6 Energy, Power And Utilities
7.1.6.1 Overview
7.1.6.2 Market Size And Forecast By Deployment
7.1.7 Healthcare
7.1.7.1 Overview
7.1.7.2 Market Size And Forecast By Deployment
7.1.8 Oil And Gas
7.1.8.1 Overview
7.1.8.2 Market Size And Forecast By Deployment
7.1.9 Telecom And It
7.1.9.1 Overview
7.1.9.2 Market Size And Forecast By Deployment
7.2 Market Analysis By Company Size
7.2.1 Overview And Introduction
7.2.2 Small And Medium Businesses (SMB)
7.2.2.1 Overview
7.2.2.2 Market Size And Forecast By Region
7.2.3 Enterprises
7.2.3.1 Overview
7.2.3.2 Market Size And Forecast By Region
8 Customer Relationship Management Market Size And Forecast By Regions (Page No. - 158)
8.1 Overview And Introduction
8.1.1 Parfait Charts
8.2 North America
8.2.1 Overview
8.2.2 Market Size And Forecast By Solutions
8.3 Europe
8.3.1 Overview
8.3.2 Market Size And Forecast By Solutions
8.4 Asia-Pacific And Japan (APAC)
8.4.1 Overview
8.4.2 Market Size And Forecast By Solutions
8.5 Middle East And Africa (MEA)
8.5.1 Overview
8.5.2 Market Size And Forecast By Solutions
8.6 Latin America (LA)
8.6.1 Overview
8.6.2 Market Size And Forecast By Solutions
9 Customer Relationship Management Market Analysis, Trends And Insights (Page No. - 176)
9.1 Market Evolution
9.1.1 Market Uptake And Disruption
9.1.2 Lifecycle And Chasm Plots
9.2 Go To Market And Trends
9.2.1 Go To Market Strategy
9.2.2 Adoption Roadmaps
10 Competitive Landscape (Page No. - 181)
10.1 Portfolio Comparison
10.1.1 Overview
10.1.2 Product Category Mapping
10.2 Venture Capital (VC) Funding Analysis
10.2.1 Overview
10.2.2 Capital Funding Trends
10.3 Mergers And Acquisitions (M&A)
10.4 Social Reach
10.4.1 Social Trends
11 Company Profiles (MnM View, Overview, Products & Services, Financials, SWOT And Strategy & Analyst Insights)* (Page No. - 190)
11.1 Acquia
11.2 Amdocs
11.3 IBM
11.4 Jive Software
11.5 Lithium
11.6 Microsoft
11.7 Netsuite
11.8 Nimble
11.9 Oracle
11.10 Pegasystems
11.11 Ramco Systems
11.12 SAGE
11.13 Salesforce
11.14 SAP
11.15 Sugarcrm
11.16 Key Innovators
11.16.1 Allegiance
11.16.2 Contactually
11.16.3 ITC Infotech
11.16.4 Nearstream
11.16.5 Nextprinciples
11.16.6 Tracx
List Of Tables (142 Tables)
Table 1 Forecast Assumptions
Table 2 Overall Customer Relationship Management Market Size, 2013 2018 ($Billion)
Table 3 Overall Social CRM Market Size, 2013 2018 ($Billion)
Table 4 Time Impact Analysis Of Dynamics
Table 5 Customer Relationship Management Market Size, By Application, 2013 2018 ($Billion)
Table 6 Market Size, By Application, By Proportion,2013 2018 (Y-O-Y %)
Table 7 Market Size, By Application, 2013 2018 (Y-O-Y %)
Table 8 Market Size, By Customer Service And Support, By Region, 2013 2018 ($Million)
Table 9 Market Size, By Customer Service And Support, By Vertical, 2013 2018 ($Million)
Table 10 CRM Market Size, By Customer Service And Support, By Vertical, 2013 2018 (Y-O-Y %)
Table 11 Customer Relationship Management Market Size, By Customer Service And Support, By Deployment, 2013 2018 ($Billion)
Table 12 Market Size, By Customer Service And Support, By Deployment, 2013 2018 (Y-O-Y %)
Table 13 Market Size, By Marketing, By Region,2013 2018 ($Million)
Table 14 Market Size, By Marketing, By Region,2013 2018 (Y-O-Y %)
Table 15 Market Size, By Marketing, By Vertical,2013 2018 ($Million)
Table 16 Market Size, By Marketing, By Vertical,2013 2018 (Y-O-Y %)
Table 17 Market Size, By Marketing, By Deployment,2013 2018 ($Billion)
Table 18 Market Size, By Marketing, By Deployment,2013 2018 (Y-O-Y %)
Table 19 Customer Relationship Management Market Size, By Sales, By Region, 2013 2018 ($Million)
Table 20 Market Size, By Sales, By Region, 2013 2018 (Y-O-Y %)
Table 21 Market Size, By Sales, By Vertical, 2013 2018 ($Million)
Table 22 Market Size, By Sales, By Vertical, 2013 2018 (Y-O-Y %)
Table 23 Market Size, By Sales, By Deployment,2013 2018 ($Billion)
Table 24 Market Size, By Sales, By Deployment,2013 2018 (Y-O-Y %)
Table 25 Customer Relationship Management Market Size, By Other Applications,2013 2018 ($Billion)
Table 26 Market Size, By Other Applications, 2013 2018 (Y-O-Y %)
Table 27 Market Size, By Other Applications, By Region,2013 2018 ($Million)
Table 28 Market Size, By Other Applications, By Region,2013 2018 (Y-O-Y %)
Table 29 Market Size, By Other Applications, By Vertical,2013 2018 ($Million)
Table 30 Market Size, By Other Applications, By Vertical,2013 2018 (Y-O-Y %)
Table 31 Market Revenue By Other Applications, By Deployment, 2013 2018 ($Billion)
Table 32 Market Size, By Other Applications, By Deployment,2013 2018 (Y-O-Y %)
Table 33 Customer Relationship Management Market Size, By Type Of Deployment, 2013 2018 ($Billion)
Table 34 Social CRM Market Size, By Type Of Deployment,2013 2018 ($Billion)
Table 35 Market Size, By Type Of Deployment, 2013 2018 (Y-O-Y %)
Table 36 Social CRM Market Size, By Type Of Deployment,2013 2018 (Y-O-Y %)
Table 37 Customer Relationship Management Market Size, By Hosted, By Region,2013 2018 ($Million)
Table 38 Market Size, By Hosted, By Region, 2013 2018 (Y-O-Y %)
Table 39 Market Size, By Hosted, By Vertical,2013 2018 ($Million)
Table 40 Market Size, By Hosted, By Vertical, 2013 2018 (Y-O-Y %)
Table 41 Social CRM Market Size, By Hosted, By Region,2013 2018 ($Million)
Table 42 Market Size, By Hosted, By Region,2013 2018 (Y-O-Y %)
Table 43 Market Size, By Hosted, By Vertical,2013 2018 ($Million)
Table 44 Market Size, By Hosted, By Vertical,2013 2018 (Y-O-Y %)
Table 45 Customer Relationship Management Market Size, By On-Premise, By Region,2013 2018 ($Million)
Table 46 Market Size, By On-Premise, By Region,2013 2018 (Y-O-Y %)
Table 47 Market Size, By On-Premise, By Vertical,2013 2018 ($Million)
Table 48 Market Size, By On-Premise, By Vertical,2013 2018 (Y-O-Y %)
Table 49 Social CRM Market Size, By On-Premise, By Region,2013 2018 ($Million)
Table 50 Market Size, By On-Premise, By Region,2013 2018 (Y-O-Y %)
Table 51 Market Size, By On-Premise, By Vertical,2013 2018 ($Million)
Table 52 Market Size, By On-Premise, By Vertical,2013 2018 (Y-O-Y %)
Table 53 CRM Market Size, By Hybrid, By Region, 2013 2018 ($Million)
Table 54 Market Size, By Hybrid, By Region, 2013 2018 (Y-O-Y %)
Table 55 Customer Relationship Management Market Size, By Hybrid, By Vertical, 2013 2018 ($Million)
Table 56 Market Size, By Hybrid, By Vertical, 2013 2018 (Y-O-Y %)
Table 57 Social CRM Market Size, By Hybrid, By Region,2013 2018 ($Million)
Table 58 Market Size, By Hybrid, By Region,2013 2018 (Y-O-Y %)
Table 59 Market Size, By Hybrid, By Vertical,2013 2018 ($Million)
Table 60 Market Size, By Hybrid, By Vertical,2013 2018 (Y-O-Y %)
Table 61 Social CRM Market Size, By Solutions, 2013 2018 ($Million)
Table 62 Customer Relationship Management Market Size, By Solutions, By Proportion,2013 2018 (%)
Table 63 Market Size, By Software Solutions,2013 2018 (Y-O-Y %)
Table 64 Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 2018 ($Million)
Table 65 Market Size, By Social Monitoring And Social Listening, By Region, 2013 2018 (Y-O-Y %)
Table 66 Market Size, By Social Mapping, By Region,2013 2018 ($Million)
Table 67 Market Size, By Social Mapping, By Region,2013 2018 (Y-O-Y %)
Table 68 Customer Relationship Management Market Size, By Social Middleware, By Region, 2013 2018 ($Million)
Table 69 Market Revenue By Social Middleware, By Region, 2013 2018 (Y-0-Y %)
Table 70 Market Revenue By Social Management, By Region, 2013 2018 ($Million)
Table 71 Market Size, By Social Management, By Region, 2013 2018 (Y-O-Y %)
Table 72 Market Size, By Social Measurement, By Region, 2013 2018 ($Million)
Table 73 Market Size, By Social Measurement, By Region, 2013 2018 (Y-O-Y %)
Table 74 Social CRM Market Size, By Verticals, 2013 2018 ($Million)
Table 75 Market Size, By Verticals, By Proportion,2013 2018 (%)
Table 76 Market Size, By Verticals, 2013 2018 (Y-O-Y %)
Table 77 Social CRM Market Revenue By Academia And Government, By Deployment, 2013 2018 ($Million)
Table 78 Customer Relationship Management Market Revenue By Academia And Government, By Deployment, 2013 2018 (Y-O-Y %)
Table 79 Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 2018 ($Million)
Table 80 Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 2018 (Y-O-Y %)
Table 81 Social CRM Market Revenue By BFSI, By Deployment,2013 2018 ($Million)
Table 82 Market Revenue By BFSI, By Deployment,2013 2018 (Y-O-Y %)
Table 83 Market Size, By Consumer Goods And Retail, By Deployment, 2013 2018 ($Million)
Table 84 Market Size, By Consumer Goods And Retail, By Deployment, 2013 2018 (Y-O-Y %)
Table 85 Market Size, By Energy, Power And Utilities, By Deployment, 2013 2018 ($Million)
Table 86 Market Size, By Energy, Power And Utilities, By Deployment, 2013 2018 (Y-O-Y %)
Table 87 Social CRM Market Size, By Healthcare, By Deployment,2013 2018 ($Million)
Table 88 Market Size, By Healthcare, By Deployment,2013 2018 (Y-O-Y %)
Table 89 Social CRM Market Size, By Oil And Gas, By Deployment,2013 2018 ($Million)
Table 90 Market Size, By Oil And Gas, By Deployment,2013 2018 (Y-O-Y %)
Table 91 Market Size, By Telecom And IT, By Deployment, 2013 2018 ($Million)
Table 92 Market Size, By Telecom And IT, By Deployment, 2013 2018 (Y-O-Y %)
Table 93 Social CRM Market Size, By Company Size,2013 2018 ($Million)
Table 94 Market Revenue By Company Size, By Proportion, 2013 2018 (%)
Table 95 Market Size, By Company Size, 2013 2018 (Y-O-Y %)
Table 96 Customer Relationship Management Market Revenue By SMB, By Region,2013 2018 ($Million)
Table 97 Market Size, By SMB, By Region,2013 2018 (Y-O-Y %)
Table 98 Market Size, By Enterprise, By Region,2013 2018 ($Million)
Table 99 Market Size, By Enterprise, By Region,2013 2018 (Y-O-Y %)
Table 100 Market Size, By Regions, 2013 2018 ($Million)
Table 101 Market Size, By Regions, By Proportion,2013 2018 (%)
Table 102 Customer Relationship Management Market Size, By Regions, 2013 2018 (Y-O-Y %)
Table 103 Market Size, By North America, By Solutions,2013 2018 ($Million)
Table 104 Social Market Size, By North America, By Solutions,2013 2018 (Y-O-Y %)
Table 105 Social CRM Market Size, By Europe, By Solutions,2013 2018 ($Million)
Table 106 Social Market Size, By Europe, By Solutions,2013 2018 (Y-O-Y %)
Table 107 Social CRM Market Size, By APAC, By Solutions,2013 2018 ($Million)
Table 108 Social Market Size, By APAC, By Solutions,2013 2018 (Y-O-Y %)
Table 109 Social CRM Market Size, By Mea, By Solutions,2013 2018 ($Million)
Table 110 Social Market Size, By Mea, By Solutions,2013 2018 (Y-O-Y %)
Table 111 Social CRM Market Size, By Latin America, By Solutions,2013 2018 ($Million)
Table 112 Social Market Size, By Latin America, By Solutions,2013 2018 (Y-O-Y %)
Table 113 Customer Relationship Management Market Venture Capital (VC) Funding
Table 114 CRM Market Mergers And Acquisitions (M&A)
Table 115 Amdocs: Revenue, 2011 2012 ($Million)
Table 116 Amdocs: Revenue By Region, 2011 2012 ($Million)
Table 117 IBM: Revenue, 2011 2012 ($Million)
Table 118 IBM: Revenue By Segment, 2011 2012 ($Million)
Table 119 IBM: Revenue By Region, 2011 2012 ($Million)
Table 120 Jive Software: Revenue, 2011 2012 ($Million)
Table 121 Jive Software: Revenue By Segment, 2011 2012 ($Million)
Table 122 Microsoft: Revenue, 2011 2012 ($Million)
Table 123 Microsoft: Revenue By Segment, 2011 2012 ($Million)
Table 124 Microsoft: Revenue By Region, 2011 2012 ($Million)
Table 125 Netsuite: Revenue, 2011 2012 ($Million)
Table 126 Netsuite: Revenue By Segment, 2011 2012 ($Million)
Table 127 Netsuite: Revenue, By Region, 2011 2012 ($Million)
Table 128 Oracle: Revenue, 2011 2012 ($Million)
Table 129 Oracle: Revenue By Segment, 2011 2012 ($Million)
Table 130 Oracle: Revenue By Region, 2011 2012 ($Million)
Table 131 Pegasystems: Revenue, 2011 2012 ($Million)
Table 132 Ramco Systems: Revenue, 2011 2012 ($Million)
Table 133 Ramco Systems: Revenue By Region, 2012 ($Million)
Table 134 Sage: Revenue, 2011 2012 ($Million)
Table 135 Sage: Revenue By Business Unit Segment,2011 2012 ($Million)
Table 136 Sage: Revenue By Region, 2011 2012 ($Million)
Table 137 Salesforce: Revenue, 2011 2012 ($Million)
Table 138 Salesforce: Revenue By Business Unit Segment,2011 2012 ($Million)
Table 139 Salesforce: Revenue By Region, 2011 2012 ($Million)
Table 140 Sap: Revenue, 2011 2012 ($Million)
Table 141 Sap: Revenue By Business Unit Segment, 2011 2012 ($Million)
Table 142 Sap: Revenue By Region, 2011 2012 ($Million)
List Of Figures (64 Figures)
Figure 1 Segment Definitions
Figure 2 Overall Customer Relationship Management Market Size,2013 2018 ($Billion)
Figure 3 Overall Social CRM Market Size, 2013 2018 ($Billion)
Figure 4 CRM And Social CRM Market Ecosystem
Figure 5 Market Players And Roles
Figure 6 CRM Market Size, By Application, 2013 2018 (Y-O-Y %)
Figure 7 Market Size, By Customer Service And Support, By Vertical, 2013 2018 (Y-O-Y %)
Figure 8 Customer Relationship Management Market Size, By Customer Service And Support, By Deployment, 2013 2018 (Y-O-Y %)
Figure 9 Market Size, By Marketing, By Region,2013 2018 (Y-O-Y %)
Figure 10 Market Size, By Marketing, By Vertical,2013 2018 (Y-O-Y %)
Figure 11 Market Size, By Marketing, By Deployment,2013 2018 (Y-O-Y %)
Figure 12 Customer Relationship Management Market Size, By Sales, By Region, 2013 2018 (Y-O-Y %)
Figure 13 Market Size, By Sales, By Vertical, 2013 2018 (Y-O-Y %)
Figure 14 Market Size, By Sales, By Deployment,2013 2018 (Y-O-Y %)
Figure 15 CRM Market Size, By Other Applications, 2013 2018 (Y-O-Y %)
Figure 16 Market Size, By Other Applications, By Region,2013 2018 (Y-O-Y %)
Figure 17 Customer Relationship Management Market Size, By Other Applications, By Vertical,2013 2018 (Y-O-Y %)
Figure 18 Market Size, By Other Applications, By Vertical,2013 2018 (Y-O-Y %)
Figure 19 CRM Market Size, By Type Of Deployment, 2013 2018 (Y-O-Y %)
Figure 20 Social CRM Market Size, By Type Of Deployment,2013 2018 (Y-O-Y %)
Figure 21 Market Size, By Hosted, By Region, 2013 2018 (Y-O-Y %)
Figure 22 Market Size, By Hosted, By Vertical, 2013 2018 (Y-O-Y %)
Figure 23 Social CRM Market Size, By Hosted, By Region,2013 2018 (Y-O-Y %)
Figure 24 Market Size, By Hosted, By Vertical,2013 2018 (Y-O-Y %)
Figure 25 CRM Market Size, By On-Premise, By Region,2013 2018 (Y-O-Y %)
Figure 26 Customer Relationship Management Market Size, By On-Premise, By Vertical,2013 2018 (Y-O-Y %)
Figure 27 Social CRM Market Size, By On-Premise, By Region,2013 2018 (Y-O-Y %)
Figure 28 Market Size, By On-Premise, By Vertical,2013 2018 (Y-O-Y %)
Figure 29 CRM Market Size, By Hybrid, By Region, 2013 2018 (Y-O-Y %)
Figure 30 Market Size, By Hybrid, By Vertical, 2013 2018 (Y-O-Y %)
Figure 31 Social CRM Market Size, By Hybrid, By Region,2013 2018 (Y-O-Y %)
Figure 32 Market Size, By Hybrid, By Vertical,2013 2018 (Y-O-Y %)
Figure 33 Social CRM Market Size, By Solutions, 2013 2018 (Y-O-Y %)
Figure 34 Market Size, By Social Monitoring And Social Listening, By Region, 2013 2018 (Y-O-Y %)
Figure 35 Customer Relationship Management Market Size, By Social Mapping, By Region,2013 2018 (Y-O-Y %)
Figure 36 Market Size, By Social Middleware, By Region, 2013 2018 (Y-0-Y %)
Figure 37 Market Size, By Social Management, By Region, 2013 2018 (Y-O-Y %)
Figure 38 Market Size, By Social Measurement, By Region, 2013 2018 (Y-O-Y %)
Figure 39 Social CRM Market Size, By Verticals, 2013 2018 (Y-O-Y %)
Figure 40 Market Revenue By Academia And Government, By Deployment, 2013 2018 (Y-O-Y %)
Figure 41 Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 2018 (Y-O-Y %)
Figure 42 Market Revenue By BFSI, By Deployment,2013 2018 (Y-O-Y %)
Figure 43 Market Size, By Consumer Goods And Retail, By Deployment, 2013 2018 (Y-O-Y %)
Figure 44 Customer Relationship Management Market Size, By Energy, Power And Utilities, By Deployment, 2013 2018 (Y-O-Y %)
Figure 45 Market Size, By Healthcare, By Deployment,2013 2018 (Y-O-Y %)
Figure 46 Market Size, By Oil And Gas, By Deployment,2013 2018 (Y-O-Y %)
Figure 47 Market Size, By Telecom And IT, By Deployment, 2013 2018 (Y-O-Y %)
Figure 48 Social CRM Market Size, By Company Size, 2013 2018 (Y-O-Y %)
Figure 49 Market Size, By SMB, By Region,2013 2018 (Y-O-Y %)
Figure 50 Customer Relationship Management Market Size, By Enterprise, By Region,2013 2018 (Y-O-Y %)
Figure 51 Parfait Charts Of Social CRM Market Size, By Region,2013 2018 ($Billion)
Figure 52 Social CRM Market Size, By Regions, 2013 2018 (Y-O-Y %)
Figure 53 Market Size, By North America, By Solutions,2013 2018 (Y-O-Y %)
Figure 54 Market Size, By Europe, By Solutions,2013 2018 (Y-O-Y %)
Figure 55 Market Size, By APAC, By Solutions,2013 2018 (Y-O-Y %)
Figure 56 Market Size, By MEA, By Solutions,2013 2018 (Y-O-Y %)
Figure 57 Market Size, By Latin America, By Solutions,2013 2018 (Y-O-Y %)
Figure 58 Evolution Of CRM Solutions
Figure 59 Customer Relationship Management Market Disruption
Figure 60 Social CRM Market Chasm Plot
Figure 61 Go To Market Strategy
Figure 62 Adoption Roadmaps
Figure 63 Portfolio Comparison
Figure 64 Social Trends
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