Team Collaboration Software Market: Audio, Video, Web Conferencing Solutions Market

TABLE OF CONTENTS 
 
EXECUTIVE SUMMARY 

1 INTRODUCTION
  1.1 KEY TAKE-AWAYS
  1.2 REPORT DESCRIPTION
  1.3 MARKETS COVERED
  1.4 STAKEHOLDERS
  1.5 TAXONOMY
  1.6 FORECAST ASSUMPTIONS
  1.7 RESEARCH METHODOLOGY

2 SUMMARY

3 MARKET OVERVIEW
  3.1 MARKET DEFINITION
  3.2 MARKET SEGMENTATION
  3.3 MARKET SIZE
  3.4 MARKET DYNAMICS
      3.4.1 DRIVERS
            3.4.1.1 Collaboration & conferencing solutions enhance business & employee productivity
            3.4.1.2 Collaboration & conferencing reduces CO2 emissions
            3.4.1.3 Emergence of virtual businesses
            3.4.1.4 Geographic expansion of organizations drives the need for collaboration & conferencing solutions
      3.4.2 RESTRAINTS
            3.4.2.1 Problem in calculating ROI
            3.4.2.2 Lack of IT infrastructure in developing economies
      3.4.3 OPPORTUNITIES
            3.4.3.1 Customized offerings for various vertical
            3.4.3.2 Combination of collaboration services
            3.4.3.3 Web based conferencing
  3.5 IMPACT ANALYSIS OF VARIOUS FACTORS ON COLLABORATION & CONFERENCING MARKET
  3.6 WINNING IMPERATIVES
      3.6.1 FUNCTIONALITY CONSOLIDATION
      3.6.2 FOCUS ON CHANNEL SALES
      3.6.3 PURE PLAY ON-PREMISE INTEGRATION
      3.6.4 CROSS PLATFORM COLLABORATION
      3.6.5 COMMODITIZATION OF COLLABORATION & CONFERENCING SOLUTION
  3.7 BURNING ISSUES
      3.7.1 AGGRESSIVE PRICING BY LARGE VENDORS
      3.7.2 AVAILABILITY OF FREE COLLABORATION TOOLS
      3.7.3 UNDER UTILIZATION OF COLLABORATION TOOLS
  3.8 OPPORTUNITY ANALYSIS
  3.9 PORTER’S FIVE FORCES ANALYSIS
      3.9.1 SUMMARY
      3.9.2 BUYER POWER
      3.9.3 SUPPLIER POWER
      3.9.4 NEW ENTRANTS
      3.9.5 SUBSTITUTES
      3.9.6 RIVALRY
  3.10 MARKET SHARE ANALYSIS
  3.10.1 OVERVIEW
      3.10.2 METHODOLOGY
  3.11 PATENT ANALYSIS

4 COLLABORATION PLATFORM SOLUTIONS INDUSTRY OVERVIEW
  4.1 COLLABORATION SOLUTIONS MARKET
      4.1.1 COLLABORATION SERVICES MARKET
            4.1.1.1 Audio conferencing services
            4.1.1.2 Video conferencing services
            4.1.1.3 Web conferencing services
            4.1.1.4 Other services
      4.1.2 COLLABORATION SOFTWARE MARKET
            4.1.2.1 Team collaboration
            4.1.2.2 Email & calendaring
            4.1.2.3 Others
      4.1.3 PROFESSIONAL SERVICES MARKET
            4.1.3.1 Integration services
            4.1.3.2 Maintenance services
            4.1.3.3 Consulting services
  4.2 COLLABORATION SOLUTIONS MARKET BY DELIVERY MODEL
      4.2.1 ON-PREMISES MODEL
      4.2.2 SAAS (SUBSCRIPTION BASED SERVICE)
  4.3 COLLABORATION SOLUTIONS MARKET BY VERTICALS
      4.3.1 BANKING, FINANCIAL SERVICES & INSURANCE
      4.3.2 COMMUNICATIONS & MEDIA
      4.3.3 MANUFACTURING (DISCRETE & PROCESS)
      4.3.4 GOVERNMENT
      4.3.5 HEALTH
      4.3.6 WHOLESALE & RETAIL
      4.3.7 SERVICES
      4.3.8 TRANSPORTATION
      4.3.9 UTILITIES & RESOURCES
      4.3.10 OTHERS (CONSTRUCTION & EDUCATION)

5 GEOGRAPHIC ANALYSIS
  5.1 MARKET OVERVIEW
  5.2 NORTH AMERICA
      5.2.1 OVERVIEW
            5.2.1.1 Trends in North America
      5.2.2 MARKET SHARES & FORECAST
            5.2.2.1 Collaboration solutions market & forecast, by types
            5.2.2.2 Collaboration solutions market size & forecast, by geography 
            5.2.2.3 Collaboration services market size & forecast, by geography 
            5.2.2.4 Collaboration software market size & forecast,  by geography 
            5.2.2.5 Professional services market size & forecast, by geography 
            5.2.2.6 Collaboration solutions market, by verticals
  5.3 EUROPE MIDDLE EAST & AFRICA (EMEA)
      5.3.1 OVERVIEW
      5.3.2 TRENDS IN EMEA
      5.3.3 MARKET SHARES & FORECAST
            5.3.3.1 Collaboration solutions market size & forecast
            5.3.3.2 Collaboration solutions market size & forecast,  by geography 
            5.3.3.3 Collaboration services market size & forecast
            5.3.3.4 Collaboration software market size & forecast, by geography 
            5.3.3.5 Professional services market size & forecast, by geography 
  5.4 ASIA PACIFIC & JAPAN (APJ)
      5.4.1 OVERVIEW
      5.4.2 TRENDS IN APJ
      5.4.3 MARKET SHARES & FORECAST
            5.4.3.1 Collaboration solutions market size & forecast,  by types 
            5.4.3.2 Collaboration solutions market size & forecast, by geography 
            5.4.3.3 Collaboration services market size & forecast, by geography 
            5.4.3.4 Collaboration software market size & forecast, by geography 
            5.4.3.5 Professional services market size & forecast,by geography 
            5.4.3.6 Collaboration solutions market size & forecast,by verticals 
  5.5 LATIN AMERICA
      5.5.1 OVERVIEW
      5.5.2 TRENDS IN LATIN AMERICA
      5.5.3 MARKET SHARES & FORECAST
            5.5.3.1 Collaboration solutions market size & forecast, by types 
            5.5.3.2 Collaboration solutions market size & forecast, by geography 
            5.5.3.3 Collaboration services market size & forecast,  by geography 
            5.5.3.4 Collaboration software market size & forecast, by geography 
            5.5.3.5 Professional services market size & forecast, by geography 
            5.5.3.6 Collaboration solution market size & forecast, by verticals 

6 COMPETITIVE LANDSCAPE
 
7 COMPANY PROFILES
  7.1 ADOBE
      7.1.1 OVERVIEW
      7.1.2 PRIMARY BUSINESS
      7.1.3 FINANCIALS
      7.1.4 STRATEGY
      7.1.5 DEVELOPMENTS
  7.2 AT&T
      7.2.1 OVERVIEW
      7.2.2 PRIMARY BUSINESS
      7.2.3 FINANCIALS
      7.2.4 STRATEGY
      7.2.5 DEVELOPMENTS
  7.3 AUDIOCODES
      7.3.1 OVERVIEW
      7.3.2 PRIMARY BUSINESS
      7.3.3 FINANCIALS
      7.3.4 STRATEGY
      7.3.5 DEVELOPMENTS
  7.4 AVAYA INC
      7.4.1 OVERVIEW
      7.4.2 PRIMARY BUSINESS
      7.4.3 FINANCIALS
      7.4.4 STRATEGY
      7.4.5 DEVELOPMENTS
  7.5 CISCO SYSTEMS, INC
      7.5.1 OVERVIEW
      7.5.2 PRIMARY BUSINESS
      7.5.3 FINANCIALS
      7.5.4 STRATEGY
      7.5.5 DEVELOPMENTS
  7.6 CITRIX SYSTEMS
      7.6.1 OVERVIEW
      7.6.2 PRIMARY BUSINESS
      7.6.3 FINANCIALS
      7.6.4 STRATEGY
      7.6.5 DEVELOPMENTS
  7.7 BLACKBOARD INC
      7.7.1 OVERVIEW
      7.7.2 PRIMARY BUSINESS
      7.7.3 FINANCIALS
      7.7.4 STRATEGY
      7.7.5 DEVELOPMENTS
  7.8 GLOBAL CROSSING
      7.8.1 OVERVIEW
      7.8.2 PRIMARY BUSINESS
      7.8.3 FINANCIALS
      7.8.4 STRATEGY
      7.8.5 DEVELOPMENTS
  7.9 GOOGLE
      7.9.1 OVERVIEW
      7.9.2 PRIMARY BUSINESS
      7.9.3 FINANCIALS
      7.9.4 STRATEGY
      7.9.5 DEVELOPMENTS
  7.10 IBM
      7.10.1 OVERVIEW
      7.10.2 PRIMARY BUSINESS
      7.10.3 FINANCIALS
      7.10.4 STRATEGIC ANALYSIS
      7.10.5 DEVELOPMENTS
  7.11 METASWITCH
      7.11.1 OVERVIEW
      7.11.2 PRIMARY BUSINESS
      7.11.3 FINANCIALS
      7.11.4 STRATEGY
      7.11.5 DEVELOPMENTS
  7.12 MICROSOFT
      7.12.1 OVERVIEW
      7.12.2 PRIMARY BUSINESS
      7.12.3 FINANCIALS
      7.12.4 STRATEGY
      7.12.5 DEVELOPMENTS
  7.13 MITEL
      7.13.1 OVERVIEW
      7.13.2 PRIMARY BUSINESS
      7.13.3 FINANCIALS
      7.13.4 STRATEGY
      7.13.5 DEVELOPMENTS
  7.14 NOVELL
      7.14.1 OVERVIEW
      7.14.2 PRIMARY BUSINESS
      7.14.3 FINANCIALS
      7.14.4 STRATEGY
      7.14.5 DEVELOPMENTS
  7.15 OPENTEXT
      7.15.1 OVERVIEW
      7.15.2 PRIMARY BUSINESS
      7.15.3 FINANCIALS
      7.15.4 STRATEGY
      7.15.5 DEVELOPMENTS
  7.16 ORACLE
      7.16.1 OVERVIEW
      7.16.2 PRIMARY BUSINESS
      7.16.3 FINANCIALS
      7.16.4 STRATEGY
      7.16.5 DEVELOPMENTS
  7.17 PGI
      7.17.1 OVERVIEW
      7.17.2 PRIMARY BUSINESS
      7.17.3 FINANCIALS
      7.17.4 STRATEGY
      7.17.5 DEVELOPMENTS
  7.18 POLYCOM
      7.18.1 OVERVIEW
      7.18.2 PRIMARY BUSINESS
      7.18.3 FINANCIALS
      7.18.4 STRATEGY
      7.18.5 DEVELOPMENTS
  7.19 RADISYS
      7.19.1 OVERVIEW
      7.19.2 PRIMARY BUSINESS
      7.19.3 FINANCIALS
      7.19.4 STRATEGY
      7.19.5 DEVELOPMENTS
  7.20 SABA SOFTWARE, INC. (SABA)
      7.20.1 OVERVIEW
      7.20.2 PRIMARY BUSINESS
      7.20.3 FINANCIALS
      7.20.4 STRATEGY
      7.20.5 DEVELOPMENTS
  7.21 SIEMENS ENTERPRISE COMMUNICATIONS GMBH & CO KG
      7.21.1 OVERVIEW
      7.21.2 PRIMARY BUSINESS
      7.21.3 FINANCIALS
      7.21.4 STRATEGY
      7.21.5 DEVELOPMENTS
  7.22 SMART TECHNOLOGIES INC.
      7.22.1 OVERVIEW
      7.22.2 PRIMARY BUSINESS
      7.22.3 FINANCIALS
      7.22.4 STRATEGY
      7.22.5 DEVELOPMENTS
  7.23 WEST CORP.
      7.23.1 OVERVIEW
      7.23.2 PRIMARY BUSINESS
      7.23.3 FINANCIALS
      7.23.4 STRATEGY
      7.23.5 DEVELOPMENTS
  7.24 WYDE VOICE
      7.24.1 OVERVIEW:
      7.24.2 PRIMARY BUSINESS
      7.24.3 STRATEGY
      7.24.4 DEVELOPMENTS
  7.25 YAHOO
      7.25.1 OVERVIEW
      7.25.2 PRIMARY BUSINESS
      7.25.3 FINANCIALS
      7.25.4 STRATEGY
      7.25.5 DEVELOPMENTS

APPENDIX
  U.S. PATENTS
  EUROPE PATENTS
  JAPAN PATENTS 
 
LIST OF TABLES 
 
TABLE 1 FORECAST ASSUMPTIONS
TABLE 2 GLOBAL COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION)
TABLE 3 GLOBAL COLLABORATION SOLUTIONS MARKET, BY TYPES, 2009 – 2015 ($MILLION)
TABLE 4 COLLABORATION SOLUTIONS MARKET, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 5 GLOBAL COLLABORATION SOLUTIONS MARKET, BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 6 COMPARISON OF SOFTWARE BASED CONFERENCING & WEB BASED CONFERENCING
TABLE 7 IMPACT ANALYSIS OF VARIOUS FACTORS ON COLLABORATION & CONFERENCING MARKET
TABLE 8 FEATURES OF COLLABORATION SOFTWARE/SERVICES
TABLE 9 AVERAGE PRICE OF WEB COLLABORATION SOLUTIONS ($/ MONTH)
TABLE 10 GLOBAL COLLABORATION SERVICES MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION)
TABLE 11 COLLABORATION SERVICES MARKET REVENUE, BY TYPES, 2009 – 2015 (Y-O-Y GROWTH RATE)
TABLE 12 COLLABORATION SERVICES MARKET, BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 13 COLLABORATION SOFTWARE MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION) 
TABLE 14 COLLABORATION SOFTWARE MARKET, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 15 COLLABORATION SOFTWARE MARKET, BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 16 PROFESSIONAL SERVICES MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION)
TABLE 17 PROFESSIONAL SERVICES MARKET, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 18 PROFESSIONAL SERVICES MARKET, BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 19 GLOBAL COLLABORATION MARKET REVENUE, BY VERTICALS, 2009 – 2015 ($MILLION) 
TABLE 20 GLOBAL COLLABORATION MARKET, BY VERTICALS,  2009 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 21 GLOBAL COLLABORATION MARKET, BY VERTICALS, 2009 – 2015 (PROPORTION)
TABLE 22 COLLABORATION SOLUTIONS MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 23 COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 24 COLLABORATION SOLUTIONS MARKET,  BY GEOGRAPHY, 2009 – 2015 (PROPORTION)
TABLE 25 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET (2009 – 2015)
TABLE 26 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION) 
TABLE 27 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 28 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 29 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 30 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 31 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 32 NORTH AMERICA: COLLABORATION SERVICES MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 33 NORTH AMERICA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY,  2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 34 NORTH AMERICA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 35 NORTH AMERICA: COLLABORATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 36 NORTH AMERICA: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE ) 
TABLE 37 NORTH AMERICA: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY,  2010 – 2015 (PROPORTION) 
TABLE 38 NORTH AMERICA: PROFESSIONAL SERVICES MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 39 NORTH AMERICA: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 40 NORTH AMERICA: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION)
TABLE 41 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET REVENUE, BY VERTICALS, 2009 – 2015 ($MILLION) 
TABLE 42 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 43 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2009 – 2015 (PROPORTION) 
TABLE 44 EMEA: COLLABORATION SOLUTIONS MARKET (2009 – 2015)
TABLE 45 EMEA: COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION)
TABLE 46 EMEA: COLLABORATION SOLUTIONS MARKET, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 47 EMEA: COLLABORATION SOLUTIONS MARKET, BY TYPES,  2009 – 2015 (PROPORTION)
TABLE 48 EMEA: COLLABORATION SOLUTIONS MARKET REVENUE, BY GEOGRAPHY  2009 – 2015 ($MILLION) 
TABLE 49 EMEA: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2010-2015 ( Y-O-Y GROWTH RATE) 
TABLE 50 EMEA: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 51 EMEA: COLLABORATION SERVICES MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 52 EMEA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 53 EMEA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 54 EMEA: COLLABORATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY 2009 – 2015 ($MILLION)
TABLE 55 EMEA: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 56 EMEA: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 57 EMEA: PROFESSIONAL SERVICES MARKET REVENUE, 2009 – 2015 ($MILLION)
TABLE 58 EMEA: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 59 EMEA: PROFESSIONAL SERVICES MARKET BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 60 EMEA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2009 – 2015 ($MILLION) 
TABLE 61 EMEA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 62 EMEA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2009 – 2015 (PROPORTION) 
TABLE 63 APJ: COLLABORATION SOLUTIONS MARKET REVENUE, 2009 – 2015 ($MILLION)
TABLE 64 APJ: COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION) 
TABLE 65 APJ: COLLABORATION SOLUTIONS MARKET, BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 66 APJ: COLLABORATION SOLUTIONS MARKET, BY TYPES, 2009 – 2015 (PROPORTION )
TABLE 67 APJ: COLLABORATION SOLUTIONS MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 68 APJ: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2010 – 2015 ( Y-O-Y GROWTH RATE) 
TABLE 69 APJ: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 70 APJ: COLLABORATION SERVICES MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 71 APJ: COLLABORATION SERVICES MARKET, BY GEOGRAPHY 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 72 APJ: COLLABORATION SERVICES MARKET, BY GEOGRAPHY,  2009 – 2015 (PROPORTION) 
TABLE 73 APJ: COLLABORATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 74 APJ: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY, 2010 – 2015 ( Y-O-Y GROWTH RATE) 
TABLE 75 APJ: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 76 APJ: PROFESSIONAL SERVICES MARKET REVENUE, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 77 APJ: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 78 APJ: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION)
TABLE 79 APJ: COLLABORATION SOLUTIONS MARKET REVENUE, BY VERTICALS, 2009 – 2015 ($MILLION)
TABLE 80 APJ: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 81 APJ: COLLABORATION SOLUTIONS MARKET, BY VERTICALS, 2009 – 2015 (PROPORTION) 
TABLE 82 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET, 2009 – 2015
TABLE 83 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET REVENUE, BY TYPES, 2009 – 2015 ($MILLION) 
TABLE 84 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET,  BY TYPES, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 85 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET,  BY TYPES, 2009 – 2015 (PROPORTION)
TABLE 86 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY,  2009 – 2015 ($MILLION)
TABLE 87 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET, BY GEOGRAPHY,  2009 – 2015 (PROPORTION)
TABLE 88 LATIN AMERICA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY, 2009 – 2015 ($MILLION)
TABLE 89 LATIN AMERICA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 90 LATIN AMERICA: COLLABORATION SERVICES MARKET, BY GEOGRAPHY,  2009 – 2015 (PROPORTION)
TABLE 91 LATIN AMERICA: COLLABORATION SOFTWARE MARKET REVENUE,  BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 92 LATIN AMERICA: COLLABORATION SOFTWARE MARKET,  BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE) 
TABLE 93 LATIN AMERICA: COLLABORATION SOFTWARE MARKET, BY GEOGRAPHY, 2009 – 2015 (PROPORTION) 
TABLE 94 LATIN AMERICA: PROFESSIONAL SERVICES MARKET REVENUE,  BY GEOGRAPHY, 2009 – 2015 ($MILLION) 
TABLE 95 LATIN AMERICA: PROFESSIONAL SERVICES MARKET, BY GEOGRAPHY, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 96 LATIN AMERICA: PROFESSIONAL SERVICES MARKET,  BY GEOGRAPHY, 2009 – 2015 (PROPORTION)
TABLE 97 LATIN AMERICA: COLLABORATION SOLUTION MARKET REVENUE, BY VERTICALS, 2009 – 2015 ($MILLION)
TABLE 98 LATIN AMERICA: COLLABORATION SOLUTION MARKET, BY VERTICALS, 2010 – 2015 (Y-O-Y GROWTH RATE)
TABLE 99 LATIN AMERICA: COLLABORATION SOLUTION MARKET, BY VERTICALS, 2009 – 2015 (PROPORTION)
TABLE 100 MERGERS & ACQUISITIONS (NOVEMBER 2008 - MARCH 2011)
TABLE 101 AGREEMENTS & COLLABORATIONS
TABLE 102 NEW PRODUCT LAUNCH
TABLE 103 ADOBE: REVENUES BY BUSINESS SEGMENTS, 2008 – 2010 ($MILLION)
TABLE 104 CITRIX: REVENUE BY PRODUCT SEGMENTS, 2008 – 2009 ($MILLION)
TABLE 105 NOVELL: REVENUE BY BUSINESS SEGMENTS, 2008 – 2010 ($MILLION)
TABLE 106 OPENTEXT: REVENUE BY PRODUCTS, 2008 – 2010 ($MILLION)
TABLE 107 ORACLE: REVENUE BY BUSINESS SEGMENTS, 2008 – 2010 ($MILLION)

LIST OF FIGURES 
 
FIGURE 1 APPLICATION OF COLLABORATION SOLUTIONS IN VERTICALS (2010) FIGURE 2 COLLABORATION SOLUTIONS MARKET SEGMENTATION
FIGURE 3 COLLABORATION SOLUTIONS MARKET TRENDS, BY TYPES  (2010 – 2015) 
FIGURE 4 COLLABORATION SOLUTIONS MARKET, BY TYPES,  PROPORTION & FORECAST (2010 - 2015)
FIGURE 5 SOURCES OF COST REDUCTION
FIGURE 6 STAGES IN BUSINESS PROCESS ENHANCEMENT
FIGURE 7 GHG EMISSIONS IN DEVELOPING & DEVELOPED COUNTRIES
FIGURE 8 FIXED BROADBAND SUBSCRIPTIONS PER 100 INHABITANTS
FIGURE 9 APPROACHES OF COLLABORATION
FIGURE 10 OPPORTUNITY MATRIX – COLLABORATION & CONFERENCING MARKET
FIGURE 11 IMPACT OF PORTER’S FIVE FORCES ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 12 IMPACT OF BUYER POWER ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 13 IMPACT OF SUPPLIER POWER ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 14 IMPACT OF NEW ENTRANTS ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 15 IMPACT OF SUBSTITUTES ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 16 IMPACT OF RIVALS ON GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET
FIGURE 17 MARKET SHARE ANALYSIS OF TOP TEN PLAYERS
FIGURE 18 PARAMETERS FOR MARKET PERFORMANCE
FIGURE 19 PARAMETERS FOR MARKET GROWTH
FIGURE 20 GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET PATENTS (2006 - FEBRUARY 2011)
FIGURE 21 GLOBAL TEAM COLLABORATION & WEB CONFERENCING MARKET PATENTS, BY TYPES  (2006 - FEBRUARY 2011)
FIGURE 22 COLLABORATION SOLUTIONS MARKET, BY TYPES (2010)
FIGURE 23 COLLABORATION SERVICES MARKET TRENDS, BY TYPES (2010 – 2015)
FIGURE 24 COLLABORATION SERVICES MARKET, BY TYPES,  PROPORTION & FORECAST (2010 - 2015)
FIGURE 25 COLLABORATION SOFTWARE MARKET GROWTH TRENDS, BY TYPES (2010 – 2015)
FIGURE 26 COLLABORATION SOFTWARE MARKET, BY TYPES, PROPORTION & FORECAST (2010 - 2015)
FIGURE 27 MARKET SHARE OF TOP NETWORKS (2009)
FIGURE 28 PROFESSIONAL SERVICES MARKET GROWTH TRENDS, BY TYPES  (2010 – 2015) 
FIGURE 29 PROFESSIONAL SERVICES MARKET PROPORTION & FORECAST, BY TYPES (2010 – 2015) 
FIGURE 30 COLLABORATION SERVICES MARKET BY DELIVERY MODEL, 2009 ($MILLION) 
FIGURE 31 GLOBAL COLLABORATION MARKET, BY VERTICALS, PROPORTION & FORECAST (2010 – 2015)
FIGURE 32 COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 33 COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015) 
FIGURE 34 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY TYPES (2010 – 2015)
FIGURE 35 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY TYPES (2010 – 2015)
FIGURE 36 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 37 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 38 NORTH AMERICA: COLLABORATION SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 39 NORTH AMERICA: COLLABORATION SERVICES MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 40 NORTH AMERICA: COLLABORATION SOFTWARE MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 41 NORTH AMERICA: COLLABORATION SOFTWARE MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 42 NORTH AMERICA: PROFESSIONAL SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 43 NORTH AMERICA: PROFESSIONAL SERVICES MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 44 NORTH AMERICA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS (2010 – 2015) 
FIGURE 45 EMEA: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY TYPES (2010 – 2015) 
FIGURE 46 EMEA: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY TYPES (2010- 2015)
FIGURE 47 EMEA: COLLABORATION SOLUTIONS GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 48 EMEA: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 49 EMEA: COLLABORATION SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 50 EMEA: COLLABORATION SERVICES PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015) 
FIGURE 51 EMEA: COLLABORATION SOFTWARE MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 52 EMEA: COLLABORATION SOFTWARE MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 53 EMEA: PROFESSIONAL SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 54 EMEA: PROFESSIONAL SERVICES MARKET PROPORTION & FORECAST (2010 -2015)
FIGURE 55 EMEA: COLLABORATION SOLUTIONS MARKET, BY VERTICALS PROPORTION & FORECAST (2010 - 2015)
FIGURE 56 APJ: COLLABORATION SOLUTIONS GROWTH TRENDS, BY TYPES (2010 – 2015) 
FIGURE 57 APJ: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY TYPES (2010 - 2015)
FIGURE 58 APJ: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 59 APJ: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 60 APJ: COLLABORATION SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 61 APJ: COLLABORATION SERVICES MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 62 APJ: COLLABORATION SOFTWARE MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015) 
FIGURE 63 APJ: COLLABORATION SOFTWARE MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 64 APJ: PROFESSIONAL SERVICES MARKET GROWTH TRENDS,  BY GEOGRAPHY (2010 – 2015) 
FIGURE 65 APJ: PROFESSIONAL SERVICES MARKET PROPORTION & FORECAST,  BY GEOGRAPHY (2010 - 2015) 
FIGURE 66 APJ: COLLABORATION SOLUTIONS MARKET, BY VERTICALS PROPORTION & FORECAST (2010 - 2015)
FIGURE 67 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY TYPES (2010 – 2015)
FIGURE 68 LATIN AMERICA COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY TYPES (2010 - 2015)
FIGURE 69 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 70 LATIN AMERICA: COLLABORATION SOLUTIONS MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 71 LATIN AMERICA: COLLABORATION SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 72 LATIN AMERICA: COLLABORATION SERVICES MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 73 LATIN AMERICA: COLLABORATION SOFTWARE MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 74 LATIN AMERICA: COLLABORATION SOFTWARE MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 75 LATIN AMERICA: PROFESSIONAL SERVICES MARKET GROWTH TRENDS, BY GEOGRAPHY (2010 – 2015)
FIGURE 76 LATIN AMERICA: PROFESSIONAL SERVICES MARKET PROPORTION & FORECAST, BY GEOGRAPHY (2010 - 2015)
FIGURE 77 LATIN AMERICA: COLLABORATION SOLUTION MARKET, BY VERTICALS PROPORTION & FORECAST (2010 – 2015)
FIGURE 78 COMPETITIVE STRATEGIES FOR TEAM COLLABORATION & WEB CONFERENCING MARKET (NOVEMBER 2008 - MARCH 2011)